What is Gorgias and what are its top alternatives?
Gorgias is a customer support platform that integrates with e-commerce platforms to help businesses efficiently manage their customer support tickets. Key features include a shared inbox, macros for automating responses, integration with various e-commerce platforms, and advanced reporting capabilities. However, Gorgias can be expensive for small businesses and lacks some advanced customization options.
- Freshdesk: Freshdesk is a popular customer support software that offers multi-channel support, automation features, and a user-friendly interface. Pros include a generous free plan for small teams and robust ticketing management. However, some users find the reporting capabilities to be limited compared to Gorgias.
- Zendesk: Zendesk is a comprehensive customer service platform that offers ticketing, live chat, and call center solutions. Key features include a customizable interface, automation tools, and detailed analytics. Compared to Gorgias, Zendesk may have a steeper learning curve for new users.
- Intercom: Intercom is a messaging platform that combines live chat, email marketing, and customer support tools. Pros include a seamless integration with websites and mobile apps, as well as advanced targeting capabilities. However, Intercom may be pricier than Gorgias for small businesses.
- Help Scout: Help Scout is a simple help desk software that focuses on collaboration and automation. Features include shared inboxes, saved replies, and reporting tools. Compared to Gorgias, Help Scout lacks some of the advanced automation features.
- Drift: Drift is a conversational marketing platform that offers live chat, chatbots, and email automation tools. Pros include a modern conversational interface and powerful lead generation features. However, Drift may not be as focused on customer support as Gorgias.
- Zoho Desk: Zoho Desk is a cloud-based help desk software that offers ticketing, knowledge base, and self-service portals. Key features include AI-powered automation, multichannel support, and customizable workflows. Compared to Gorgias, Zoho Desk may have fewer integrations with e-commerce platforms.
- Kayako: Kayako is a customer service platform that combines live chat, email, and social media support. Pros include a comprehensive help desk solution, customer journey mapping, and real-time performance metrics. However, Kayako may have a higher starting price point than Gorgias.
- LiveAgent: LiveAgent is a multichannel help desk software that offers live chat, email support, and social media integration. Features include automation tools, ticket merging, and satisfaction surveys. Compared to Gorgias, LiveAgent may not have as advanced reporting capabilities.
- Desk.com: Desk.com is a customer support software from Salesforce that offers case management, self-service portals, and knowledge base tools. Pros include seamless integration with Salesforce CRM and robust collaboration features. However, Desk.com may be more suitable for enterprise-level businesses compared to Gorgias.
- HappyFox: HappyFox is a cloud-based help desk software that offers ticketing, live chat, and knowledge base solutions. Key features include automation rules, custom reports, and robust integrations with popular third-party apps. However, HappyFox may not have as intuitive a user interface as Gorgias.
Top Alternatives to Gorgias
- Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
- FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels. ...
- Intercom
Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...
- Reamaze
Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle. ...
- Tidio
It is a live chat service which allows you to communicate with your customers easily, also with the help of chatbots. It is designed specifically for the WordPress community. ...
- Kustomer
Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people ...
- WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family. ...
- Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience. ...
Gorgias alternatives & related posts
- Centralizes our customer support135
- Many integrations73
- Easy to setup60
- Cheap26
- Simple26
- Clean12
- Customization7
- $1 Starter Pricing Plan5
- Woopra integration4
- Proactive Customer Support3
- Remote and SSO authentication with CMSs like WordPress1
- Full of features1
- Charitable contribution to SF hospital for $20 plan1
- Integrations0
related Zendesk posts
I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?
FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
related FreshDesk posts
- Know who your users are169
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
- Changes pricing model all the time7
related Intercom posts
As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.
Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.
In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.
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Hi everyone, I'm a small business owner and I would like to know in terms of pricing and setting up which of these apps would be better. I'm currently using Shopify store and if I compare the price, ManyChat is around $15 for 1000 contact but Tidio price is $39 for unlimited chatbot yet i couldnt make decision which chatbot should i use and if you have use this both, would you give me some opinion so i can make better choice. thank you in advance.
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WordPress
- Customizable417
- Easy to manage368
- Plugins & themes356
- Non-tech colleagues can update website content259
- Really powerful248
- Rapid website development145
- Best documentation78
- Codex51
- Product feature set44
- Custom/internal social network35
- Open source18
- Great for all types of websites8
- Huge install and user base7
- Perfect example of user collaboration5
- Most websites make use of it5
- Best5
- It's simple and easy to use by any novice5
- I like it like I like a kick in the groin5
- Open Source Community5
- Community4
- API-based CMS4
- Easy To use3
- <a href="https://secure.wphackedhel">Easy Beginner</a>2
- Flexibility1
- Hard to keep up-to-date if you customize things13
- Plugins are of mixed quality13
- Not best backend UI10
- Complex Organization2
- Forced to use LAMP stack1
- Great Security1
- Do not cover all the basics in the core1
related WordPress posts
hello guys, I need your help. I created a website, I've been using Elementor forever, but yesterday I bought a template after I made the purchase I knew I made a mistake, cause the template was in HTML, can anyone please show me how to put this HTML template in my WordPress so it will be the face of my website, thank you in advance.
I've heard that I have the ability to write well, at times. When it flows, it flows. I decided to start blogging in 2013 on Blogger. I started a company and joined BizPark with the Microsoft Azure allotment. I created a WordPress blog and did a migration at some point. A lot happened in the time after that migration but I stopped coding and changed cities during tumultuous times that taught me many lessons concerning mental health and productivity. I eventually graduated from BizSpark and outgrew the credit allotment. That killed the WordPress blog.
I blogged about writing again on the existing Blogger blog but it didn't feel right. I looked at a few options where I wouldn't have to worry about hosting cost indefinitely and Jekyll stood out with GitHub Pages. The Importer was fairly straightforward for the existing blog posts.
Todo * Set up redirects for all posts on blogger. The URI format is different so a complete redirect wouldn't work. Although, there may be something in Jekyll that could manage the redirects. I did notice the old URLs were stored in the front matter. I'm working on a command-line Ruby gem for the current plan. * I did find some of the lost WordPress posts on archive.org that I downloaded with the waybackmachinedownloader. I think I might write an importer for that. * I still have a few Disqus comment threads to map
Google AdSense
- Plenty installs but low on actual users1
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which of the ads platform pays better? What about PurpleAds?
Google AdSense has refused to post ads on my site.
Really can not decide which one to add. Google AdSense email say that they are ready to show ads... Taboola is on review.