osTicket vs Gorgias

Overview

osTicket

Stacks47

Followers59

Votes0

GitHub Stars3.6K

Forks1.8K

Gorgias

Stacks40

Followers74

Votes2

Gorgias vs osTicket: What are the differences?

Gorgias: Flawless customer service for Shopify stores. It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers; osTicket: Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Gorgias and osTicket can be primarily classified as "Help Desk" tools.

Some of the features offered by Gorgias are:

Conversation history and order data
Drive revenue with chat campaigns
Data-rich macros

On the other hand, osTicket provides the following key features:

Custom Fields
Rich text or HTML email
Ticket Filters

osTicket is an open source tool with 1.71K GitHub stars and 1.16K GitHub forks. Here's a link to osTicket's open source repository on GitHub.

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Detailed Comparison

osTicket	Gorgias
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.	It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
Custom Fields; Rich text or HTML email; Ticket Filters; Rules to route incoming tickets; Configurable help topic; Agent Collision Avoidance; Assign and Transfer tickets.	Conversation history and order data; Drive revenue with chat campaigns; Data-rich macros
Statistics
GitHub Stars 3.6K	GitHub Stars -
GitHub Forks 1.8K	GitHub Forks -
Stacks 47	Stacks 40
Followers 59	Followers 74
Votes 0	Votes 2
Pros & Cons
No community feedback yet	Pros 2 Automations
Integrations
Zendesk Shopify Google Drive Zapier Dropbox Google Sheets	Shopify Magento Segment Zapier Mailchimp Gmail WooCommerce Stripe Crowdin NetSuite

What are some alternatives to osTicket, Gorgias?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.