Gorgias vs Help Scout

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Gorgias
Gorgias

4
5
+ 1
0
Help Scout
Help Scout

315
71
+ 1
60
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Help Scout vs Gorgias: What are the differences?

Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Gorgias is detailed as "Flawless customer service for Shopify stores". It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Help Scout and Gorgias can be categorized as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, Gorgias provides the following key features:

  • Conversation history and order data
  • Drive revenue with chat campaigns
  • Data-rich macros
- No public GitHub repository available -
- No public GitHub repository available -

What is Gorgias?

It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
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Why do developers choose Gorgias?
Why do developers choose Help Scout?
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        What companies use Gorgias?
        What companies use Help Scout?

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        What tools integrate with Gorgias?
        What tools integrate with Help Scout?

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        What are some alternatives to Gorgias and Help Scout?
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        Jira Service Desk
        It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
        See all alternatives
        Decisions about Gorgias and Help Scout
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        Reviews of Gorgias and Help Scout
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        How developers use Gorgias and Help Scout
        Avatar of Sud Web
        Sud Web uses GorgiasGorgias

        We use Gorgias ticketing system as a front inbox to handle emails within the team.

        Avatar of Uploadcare
        Uploadcare uses Help ScoutHelp Scout

        Uploadcare is providing it's top notch tech support with the help of Help Scout.

        Avatar of AmperVue
        AmperVue uses Help ScoutHelp Scout

        Customer Contact and Support

        Avatar of Thomas Zickell
        Thomas Zickell uses Help ScoutHelp Scout

        Important emails

        How much does Gorgias cost?
        How much does Help Scout cost?
        Pricing unavailable
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