Help Scout vs Gorgias: What are the differences?
Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Gorgias is detailed as "Flawless customer service for Shopify stores". It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
Help Scout and Gorgias can be categorized as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Gorgias provides the following key features:
- Conversation history and order data
- Drive revenue with chat campaigns
- Data-rich macros
What is Gorgias?
What is Help Scout?
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Why do developers choose Gorgias?
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What are the cons of using Gorgias?
What are the cons of using Help Scout?
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We use Gorgias ticketing system as a front inbox to handle emails within the team.
Uploadcare is providing it's top notch tech support with the help of Help Scout.