Gorgias vs Help Scout

Overview

Help Scout

Stacks341

Followers111

Votes60

Gorgias

Stacks40

Followers74

Votes2

Help Scout vs Gorgias: What are the differences?

Developers describe Help Scout as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. On the other hand, Gorgias is detailed as "Flawless customer service for Shopify stores". It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Help Scout and Gorgias can be categorized as "Help Desk" tools.

Some of the features offered by Help Scout are:

No ticket #'s or robo-text
Get up and running in minutes
Outstanding support, no matter plan

On the other hand, Gorgias provides the following key features:

Conversation history and order data
Drive revenue with chat campaigns
Data-rich macros

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CLI (Node.js)

Manual

Detailed Comparison

Help Scout	Gorgias
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.	It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration	Conversation history and order data; Drive revenue with chat campaigns; Data-rich macros
Statistics
Stacks 341	Stacks 40
Followers 111	Followers 74
Votes 60	Votes 2
Pros & Cons
Pros 19 Email based helpdesk 18 Great user experience 10 Reasonably priced 7 No helpdesk branding 6 Free plan for startups	Pros 2 Automations
Integrations
Shopify Mixpanel HipChat Olark Campaign Monitor Slack Segment Mailchimp KISSmetrics Highrise	Shopify Magento Segment Zapier Mailchimp Gmail WooCommerce Stripe Crowdin NetSuite

What are some alternatives to Help Scout, Gorgias?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Jira Service Desk

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.