SupportBee vs Gorgias: What are the differences?
SupportBee: The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later; Gorgias: Flawless customer service for Shopify stores. It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.
SupportBee and Gorgias can be primarily classified as "Help Desk" tools.
Some of the features offered by SupportBee are:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
On the other hand, Gorgias provides the following key features:
- Conversation history and order data
- Drive revenue with chat campaigns
- Data-rich macros