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Lighthouse vs OTRS: What are the differences?
What is Lighthouse? Beautifully Simple Issue Tracking. Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease. We give you all the tools you need to organize your tickets – custom states, a powerful tagging system, an advanced search, saved searches (we call them ticket bins), and a mass editing tool.
What is OTRS? Simple Service Management. OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
Lighthouse and OTRS can be primarily classified as "Issue Tracking" tools.
Some of the features offered by Lighthouse are:
- Simplified Navigation- Don't get lost in your issue tracker again
- Stay Organized- Group tickets into live queues
- Activity Stream- Keep up with your project's progress
On the other hand, OTRS provides the following key features:
- Help Desk Ticket Creation
- Self-Service Tools
- Dashboard with Filter Options
OTRS is an open source tool with 597 GitHub stars and 385 GitHub forks. Here's a link to OTRS's open source repository on GitHub.
According to the StackShare community, Lighthouse has a broader approval, being mentioned in 7 company stacks & 42 developers stacks; compared to OTRS, which is listed in 3 company stacks and 3 developer stacks.
