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  1. Stackups
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  4. Issue Tracking
  5. Lighthouse vs OTRS Community Edition

Lighthouse vs OTRS Community Edition

OverviewComparisonAlternatives

Overview

Lighthouse
Lighthouse
Stacks264
Followers191
Votes0
OTRS Community Edition
OTRS Community Edition
Stacks12
Followers15
Votes0
GitHub Stars858
Forks451

Lighthouse vs OTRS Community Edition: What are the differences?

What is Lighthouse? Beautifully Simple Issue Tracking. Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease. We give you all the tools you need to organize your tickets – custom states, a powerful tagging system, an advanced search, saved searches (we call them ticket bins), and a mass editing tool.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Lighthouse and OTRS Community Edition can be primarily classified as "Issue Tracking" tools.

Some of the features offered by Lighthouse are:

  • Simplified Navigation- Don't get lost in your issue tracker again
  • Stay Organized- Group tickets into live queues
  • Activity Stream- Keep up with your project's progress

On the other hand, OTRS Community Edition provides the following key features:

  • Support for MIME emails with attachments
  • Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
  • Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.

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Detailed Comparison

Lighthouse
Lighthouse
OTRS Community Edition
OTRS Community Edition

Collaborate effortlessly on projects. Whether you’re a team of 5 or studio of 50, Lighthouse will help you keep track of your project development with ease. We give you all the tools you need to organize your tickets – custom states, a powerful tagging system, an advanced search, saved searches (we call them ticket bins), and a mass editing tool.

It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Simplified Navigation- Don't get lost in your issue tracker again;Stay Organized- Group tickets into live queues;Activity Stream- Keep up with your project's progress;Milestones- Keep your project on track;Online Documents- Keep project notes stored online
Support for MIME emails with attachments; Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching); Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution; Support for PGP and S/MIME standards for key/certificate management and email processing; Automatic responses, configurable for every queue
Statistics
GitHub Stars
-
GitHub Stars
858
GitHub Forks
-
GitHub Forks
451
Stacks
264
Stacks
12
Followers
191
Followers
15
Votes
0
Votes
0
Integrations
Airbrake
Airbrake
Bugsnag
Bugsnag
Pivotal Tracker
Pivotal Tracker
GitHub
GitHub
New Relic
New Relic
SnapEngage
SnapEngage
Beanstalk
Beanstalk
No integrations available

What are some alternatives to Lighthouse, OTRS Community Edition?

Jira

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

Airflow

Airflow

Use Airflow to author workflows as directed acyclic graphs (DAGs) of tasks. The Airflow scheduler executes your tasks on an array of workers while following the specified dependencies. Rich command lines utilities makes performing complex surgeries on DAGs a snap. The rich user interface makes it easy to visualize pipelines running in production, monitor progress and troubleshoot issues when needed.

GitHub Actions

GitHub Actions

It makes it easy to automate all your software workflows, now with world-class CI/CD. Build, test, and deploy your code right from GitHub. Make code reviews, branch management, and issue triaging work the way you want.

Apache Beam

Apache Beam

It implements batch and streaming data processing jobs that run on any execution engine. It executes pipelines on multiple execution environments.

Bugify

Bugify

Bugify offers a simple way of managing issues for your projects.

Zenaton

Zenaton

Developer framework to orchestrate multiple services and APIs into your software application using logic triggered by events and time. Build ETL processes, A/B testing, real-time alerts and personalized user experiences with custom logic.

Luigi

Luigi

It is a Python module that helps you build complex pipelines of batch jobs. It handles dependency resolution, workflow management, visualization etc. It also comes with Hadoop support built in.

ZenTao

ZenTao

You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

Bugzilla

Bugzilla

Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

Unito

Unito

Build and map powerful workflows across tools to save your team time. No coding required. Create rules to define what information flows between each of your tools, in minutes.

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