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  1. Stackups
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  4. Monitoring Aggregation
  5. PagerDuty vs StatusPage.io

PagerDuty vs StatusPage.io

OverviewDecisionsComparisonAlternatives

Overview

PagerDuty
PagerDuty
Stacks1.0K
Followers703
Votes119
StatusPage.io
StatusPage.io
Stacks372
Followers270
Votes48

PagerDuty vs StatusPage.io: What are the differences?

Introduction

PagerDuty and StatusPage.io are two popular tools used in website maintenance and incident management. While both tools serve similar purposes, they have key differences that set them apart. In this Markdown formatted content, we will explore six specific differences between PagerDuty and StatusPage.io to help you understand their unique features and capabilities.


  1. Incident Management Capabilities: PagerDuty offers comprehensive incident management features, allowing users to receive, triage, and resolve incidents efficiently. It provides real-time alerts, escalation policies, on-call schedules, and incident response workflows. On the other hand, StatusPage.io focuses on providing a public status page where companies can display the current status of their services. It enables proactive communication with users during incidents but lacks advanced incident management functionalities.

  2. Customization and Branding: With PagerDuty, users have extensive customization options. They can tailor their incident response workflows, on-call schedules, and alerting preferences to match the requirements of their organization. PagerDuty can also be fully branded with logos and colors, providing a seamless user experience. In contrast, while StatusPage.io allows some customization, it has limited branding options. Users can only customize the appearance to a certain extent, resulting in less flexibility.

  3. Integration Capabilities: PagerDuty is known for its extensive integration capabilities. It integrates with various monitoring, ticketing, and communication tools, allowing seamless collaboration across different systems. This deep integration helps automate incident response and provides a centralized hub for managing incidents. StatusPage.io, although it integrates with some tools, does not offer the same level of integration options as PagerDuty. This can limit the overall functionality and automation of incident management processes.

  4. Alerting and Escalation: PagerDuty offers powerful alerting mechanisms that ensure the right people are notified during incidents. It provides multiple notification channels, such as SMS, phone calls, email, and mobile push notifications. PagerDuty also allows users to set up escalation policies to ensure incidents are addressed promptly. In comparison, StatusPage.io primarily relies on email notifications for incident updates and lacks advanced escalation options, making it less efficient in notifying and escalating incidents.

  5. Service Level Agreement (SLA) Management: PagerDuty offers robust SLA management features that help organizations meet their service level commitments. It allows users to define SLA parameters and automatically track and measure their performance against these metrics. Additionally, PagerDuty provides reporting and analytics to monitor SLA compliance. In contrast, while StatusPage.io enables organizations to communicate incidents to users, it does not provide dedicated SLA management features, making it less suitable for organizations with strict service level agreements.

  6. Pricing and Cost Structure: The pricing and cost structures of PagerDuty and StatusPage.io differ significantly. PagerDuty typically follows a tiered pricing model based on the number of users and additional features. The cost can increase as organizations scale or require advanced features. On the other hand, StatusPage.io generally offers a fixed pricing structure based on the number of pages or subscribers. This simplicity in pricing can be advantageous for organizations with smaller budgets or simpler requirements.


In summary, PagerDuty offers comprehensive incident management capabilities with advanced customization, integration options, and SLA management. It excels in automating incident response, ensuring prompt notifications, and providing detailed analytics. On the other hand, StatusPage.io focuses on providing a public status page for proactive communication during incidents but lacks the same level of incident management functionalities and customization options as PagerDuty, making it more suitable for simple incident notification needs.

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Advice on PagerDuty, StatusPage.io

Michael
Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceonPagerDutyPagerDutySquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k
Comments

Detailed Comparison

PagerDuty
PagerDuty
StatusPage.io
StatusPage.io

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

The #1 status and incident communication tool. Use Statuspage to build trust with every incident.

Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)
Incidents During Service Disruptions- Active incidents are prominently displayed at the top of your page for your visitors to see right when they arrive, and they can subscribe to further updates via email or SMS.;Status For Individual Architecture Pieces- Modern systems are made up of many different functional pieces, and listing each piece separately helps you further communicate the status of your infrastructure. Each component can be listed as Operational, Degraded Performance, Partial Outage, or Major Outage.;Scheduled Maintenance- proactively reach out to customers via Scheduled Maintenance to avoid the email rage while you're busy getting the servers back on their feet.;Shared Components- If you're dependent on Heroku or GitHub, you're in luck. Simply add a Shared Component for each of those vendors, and we'll automatically update its status and when we detect that they are up, down, or in a degraded state.;Historical Incidents- Prospective customers can look through your history of incidents and see how well you responded.;Display Performance Metrics;Sourced From Data Partners- import your system data from Pingdom, Librato, New Relic, Datadog, and TempoDB.;Notify Your Users During Downtime- Notifications let you be proactive with your customers so that they're in the loop right away, and they can in turn communicate however they need to with the people that rely on them.;Email, SMS, Webhooks, RSS and Atom- Notifications can be subcribed to via email, SMS, webhook, RSS, or JSON API endpoints;Single Incidents Or The Whole Firehose- Your customers have the option to sign up for all notifications for all incidents, or they can selectively opt in to notifications after they've been created. You as the page owner get to control which streams are available (single, firehose, or both), as well as which mediums are available (email, sms, webhook...mix and match).;Customize Your Page- Colors and Logos, Custom Domain Name, External Stylesheets, Privacy Features (hide your page from search and restrict which IP addresses have access);Designed for every device- iPhone, iPad laptop or full-size monitor;RESTful API- Push updates to your status page or pull your current status into your static 400 and 500 level error pages. Our API lets you build status page into your workflow so you can make it work for you. The API gives you read/write access to your organization, incidents, components and subscribers.;Auto-update via Pingdom;Widgets for your error pages- With our JS widget, you can display your current status on StatusPage.io in any of your error pages. All you have to do is embed the JS snippet, create a placeholder, and we'll replace the contents of that with your StatusPage.io status with a link to your page.;Automatically tweet updates
Statistics
Stacks
1.0K
Stacks
372
Followers
703
Followers
270
Votes
119
Votes
48
Pros & Cons
Pros
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
Cons
  • 7
    Expensive
  • 3
    Ugly UI
Pros
  • 25
    Easy downtime notifications
  • 9
    It's lovely out of the box
  • 7
    RESTful API
  • 4
    Historical Incidents
  • 3
    Automatically tweet updates
Cons
  • 3
    Expensive
Integrations
Scout
Scout
Nagios
Nagios
New Relic
New Relic
HipChat
HipChat
Datadog
Datadog
Logentries
Logentries
Sensu
Sensu
Logstash
Logstash
Jira
Jira
Okta
Okta
Datadog
Datadog
Slack
Slack
Pingdom
Pingdom
New Relic
New Relic
VictorOps
VictorOps
Pingometer
Pingometer
OpsGenie
OpsGenie

What are some alternatives to PagerDuty, StatusPage.io?

Cachet

Cachet

Cachet is an open source status page system written in PHP, using the Laravel framework.

VictorOps

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

OpsGenie

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Zenduty

Zenduty

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Bigpanda

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Status.io

Status.io

Our simple, yet feature packed, status pages provide the ultimate truth-of-source for your system's current status. Skip building a homegrown solution and keep focused on your passion. Our platform will save you tons of time.

Spike.sh

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

StatusEntry

StatusEntry

Effective communication by sharing your current status with both your in-house employees and your audience through both hosted status page and various integrated channels of StatusEntry.

Healthchecks.io

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Statusfy

Statusfy

Statusfy is a Status Page System, easy to use and completely Open Source. You can easily create a fast Static Generated System and easily deploy it to a variety of hosting services.

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