Squadcast vs Zenduty

Overview

Squadcast

Stacks10

Followers20

Votes6

Zenduty

Stacks5

Followers16

Votes20

Squadcast vs Zenduty: What are the differences?

Squadcast vs Zenduty: Key Differences

Introduction

In this comparison, we will explore the key differences between Squadcast and Zenduty, two popular incident management tools used for monitoring and resolving IT incidents.

Integrations: Squadcast offers numerous seamless integrations with popular third-party tools and services such as monitoring systems, chat platforms, notification channels, and ticketing systems. On the other hand, Zenduty also provides a good range of integrations but relatively fewer compared to Squadcast.
Customization: Squadcast allows users to extensively customize the incident management platform according to their specific needs, including configuring roles and permissions, workflows, and on-call schedules. In contrast, Zenduty offers a more limited set of customization options, with less flexibility in terms of tailoring the platform to specific requirements.
Pricing: When it comes to pricing, Squadcast offers a transparent and predictable pricing model, based on the number of users and incidents, with clear tiers and features outlined. On the other hand, Zenduty does not openly disclose its pricing structure and requires potential customers to contact their sales team for a custom quote, which may create a lack of transparency for budget planning purposes.
Collaboration Features: Squadcast emphasizes collaborative incident response with features like real-time collaboration in war-rooms, incident notes, and incident timeline tracking. Conversely, Zenduty offers collaboration features such as incident notes but lacks real-time collaboration in the form of war-rooms, which may impact the efficiency of resolving incidents.
Escalation Policies: In Squadcast, users can create and customize escalation policies according to their organization's needs, allowing incidents to be escalated to multiple levels or teams based on predefined rules and response times. On the contrary, Zenduty provides a more limited set of escalation policy options, which may be a constraint for organizations with complex escalation requirements.
Mobile Applications: Squadcast offers native mobile applications for both iOS and Android platforms, allowing users to acknowledge, manage, and resolve incidents on the go. Meanwhile, Zenduty only offers a mobile-optimized web application, which may lack some functionalities and convenience compared to the native mobile apps.

In Summary, Squadcast provides more extensive integrations, customization options, transparency in pricing, and collaborative incident response features compared to Zenduty, while also offering native mobile applications for enhanced on-the-go incident management.

Share your Stack

Help developers discover the tools you use. Get visibility for your team's tech choices and contribute to the community's knowledge.

View Docs

CLI (Node.js)

Manual

Advice on Squadcast, Zenduty

Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceon

PagerDuty

Squadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k

Comments

Detailed Comparison

Squadcast	Zenduty
It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.	End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams
SLO Dashboard; SLI & Error Budget Tracking; Incident Alerting; On-Call Schedules; Recurring Maintenance Mode; Executable Runbooks; Status Page; Squadcast Actions; Incident Specific War Room; Public API; Incident Suppression; Automated Incident Timeline; Bi-directional Slack Integration; Native Integrations With Essential Tools; Unlimited & Free Stakeholder Access	Incident and alert dashboard; 100+ integrations; On-call scheduling; Escalation policies; Incident Command System - Roles, Tasks, advanced routing and suppression rules; Alert channels - Email, SMS, Phone, Slack, Microsoft Teams; Alert context; Automated comms - Collaboration and Conferencing; Comprehensive API; Mobile - Android, iOS; Analytics - Team, Service and User-level metrics for MTTA/MTTR
Statistics
Stacks 10	Stacks 5
Followers 20	Followers 16
Votes 6	Votes 20
Pros & Cons
Pros 2 Lots of Integrations 2 Intuitive UI / UX 2 Easy Configuration	Pros 3 Competitive pricing 2 Best Microsoft Teams integration 2 Automated playbooks 2 SLA alerts 2 Incident command
Integrations
SignalFx Datadog Prometheus MongoDB Amazon CloudWatch Grafana Zabbix AppDynamics New Relic Logstash	Kayako Logentries SignalFx NodePing StatusPage.io Splunk StatusCake Metricly Crashlytics Hosted Graphite

What are some alternatives to Squadcast, Zenduty?

PagerDuty

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

xMatters

Nothing’s more important than a great customer experience, but sometimes services get disrupted. It helps teams resolve issues fast before they impact customers.

Related Comparisons

Squadcast vs Zenduty: What are the differences?

Squadcast vs Zenduty: Key Differences

Introduction

In this comparison, we will explore the key differences between Squadcast and Zenduty, two popular incident management tools used for monitoring and resolving IT incidents.

Integrations: Squadcast offers numerous seamless integrations with popular third-party tools and services such as monitoring systems, chat platforms, notification channels, and ticketing systems. On the other hand, Zenduty also provides a good range of integrations but relatively fewer compared to Squadcast.
Customization: Squadcast allows users to extensively customize the incident management platform according to their specific needs, including configuring roles and permissions, workflows, and on-call schedules. In contrast, Zenduty offers a more limited set of customization options, with less flexibility in terms of tailoring the platform to specific requirements.
Pricing: When it comes to pricing, Squadcast offers a transparent and predictable pricing model, based on the number of users and incidents, with clear tiers and features outlined. On the other hand, Zenduty does not openly disclose its pricing structure and requires potential customers to contact their sales team for a custom quote, which may create a lack of transparency for budget planning purposes.
Collaboration Features: Squadcast emphasizes collaborative incident response with features like real-time collaboration in war-rooms, incident notes, and incident timeline tracking. Conversely, Zenduty offers collaboration features such as incident notes but lacks real-time collaboration in the form of war-rooms, which may impact the efficiency of resolving incidents.
Escalation Policies: In Squadcast, users can create and customize escalation policies according to their organization's needs, allowing incidents to be escalated to multiple levels or teams based on predefined rules and response times. On the contrary, Zenduty provides a more limited set of escalation policy options, which may be a constraint for organizations with complex escalation requirements.
Mobile Applications: Squadcast offers native mobile applications for both iOS and Android platforms, allowing users to acknowledge, manage, and resolve incidents on the go. Meanwhile, Zenduty only offers a mobile-optimized web application, which may lack some functionalities and convenience compared to the native mobile apps.

Squadcast vs Zenduty

Overview

Squadcast vs Zenduty: What are the differences?

Squadcast vs Zenduty: Key Differences