Cuoral vs ManageEngine ServiceDesk Plus
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. | Helps businesses shift from reactive support to proactive engagement. Reduce silent churn, automate issue resolution, and turn feedback into insights - all in one AI-powered customer experience platform. |
Best practice ITSM
workflows;
Powerful integrations
with IT management
apps;
Smart
automation;
Extensive reporting
capabilities;
Codeless
customizations;
Deploy on cloud or
on-premises | 1.Live Session Replays, 2.Real-Time Journey Insights, 3.Smart Escalation Hub, Features, Pricing |
Statistics | |
Stacks 3 | Stacks 0 |
Followers 7 | Followers 1 |
Votes 0 | Votes 1 |
What are some alternatives to ManageEngine ServiceDesk Plus, Cuoral?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
LogRocket
LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Woopra
Woopra unites customer data from your company's web, mobile, email automation, product, and more, to build a single, complete profile for each user. This is the foundation for creating better customer experiences through optimization.
FullStory
FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
