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  5. FullStory vs Usabilla

FullStory vs Usabilla

OverviewComparisonAlternatives

Overview

FullStory
FullStory
Stacks288
Followers283
Votes33
Usabilla
Usabilla
Stacks39
Followers8
Votes0

FullStory vs Usabilla: What are the differences?

What is FullStory? Meet FullStory, the app that captures all your customer experience data in one powerful, easy-to-use platform. Our tiny script unlocks pixel-perfect session playback, automatic insights, funnel analytics, and robust search and segmentation – empowering everyone in your organization to help build the best online experience for your customers.

What is Usabilla? Empowering organizations to become truly customer-centric by listening to what consumers need. It collects user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions.

FullStory and Usabilla belong to "User Feedback as a Service" category of the tech stack.

Some of the features offered by FullStory are:

  • Session Playback
  • Cobrowsing
  • Event search

On the other hand, Usabilla provides the following key features:

  • Custom feedback forms
  • Screenshot functionality
  • In-page feedback

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Detailed Comparison

FullStory
FullStory
Usabilla
Usabilla

FullStory’s unmatched analytics engine automatically indexes every digital interaction with your site or app and empowers teams to measure, validate, and act on each experience at scale.

It collects user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions.

Session Replay; Omnisearch; User Segmentation; Integrations; Session Notes; Shareable Session Links; Webhooks; Alerts; Data Export; User Trends; Event Funnels; Heatmaps; Dev Tools; Co-browsing; Frustration Signals; Dashboards; Watched Elements; Exclude Sensitive Data; Restrict by IPS, User Agent, or Location; Consent API; Custom Events; FS.Identify API; Delete Users; SAML Single Sign-on.
Custom feedback forms; Screenshot functionality; In-page feedback; Multiple types of customizable surveys
Statistics
Stacks
288
Stacks
39
Followers
283
Followers
8
Votes
33
Votes
0
Pros & Cons
Pros
  • 8
    See full user sessions
  • 5
    "Skip inactivity" during playback
  • 5
    Playback console errors as they happen
  • 5
    Speed up playback
  • 3
    Segment users based on actions
Cons
  • 2
    Expensive
  • 1
    We'll never get through all the sessions recorded
  • 1
    Doesn't integrate with our exception monitoring
  • 1
    If you're using it via Segment, it's all or nothing
No community feedback yet
Integrations
Pendo
Pendo
UserVoice
UserVoice
Intercom
Intercom
Google Analytics
Google Analytics
Mixpanel
Mixpanel
Zendesk
Zendesk
Slack
Slack
Segment
Segment
New Relic
New Relic
Google BigQuery
Google BigQuery
Salesforce Sales Cloud
Salesforce Sales Cloud
PHP
PHP
Slack
Slack
Zapier
Zapier
SurveyMonkey
SurveyMonkey

What are some alternatives to FullStory, Usabilla?

LogRocket

LogRocket

LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal product experience.

Smartlook

Smartlook

Smartlook is a qualitative analytics solution for iOS and Android apps. Understand how users interact with your app — watch recordings, track events, and build conversion funnels.

Crazy Egg

Crazy Egg

Crazy Egg gives you the competitive advantage to improve your website in a heartbeat without the high costs.

Inspectlet

Inspectlet

Inspectlet records videos of your visitors as they use your site, allowing you to see everything they do. See every mouse movement, scroll, click, and keypress on your site. You never need to wonder how visitors are using your site again.

UserTesting

UserTesting

UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.

Appsee

Appsee

Appsee is the leader in qualitative mobile app analytics, utilizing user session recordings and touch heatmaps to uncover UI & UX issues, and achieve ambitious app KPIs.

rrweb.io

rrweb.io

rrweb is an open source web session replay library, which provides easy-to-use APIs to record user's interactions and replay it remotely.

Rybbit

Rybbit

Next-gen, open source, lightweight, cookieless web & product analytics for everyone — GDPR/CCPA compliant.

Fragmatic

Fragmatic

Fragmatic is an AI-assisted web-personalization platform that turns visitor data into real-time experiences—measurable, explainable, and marketer-controlled

Gridapps Testimonials

Gridapps Testimonials

Collect, manage, and showcase powerful testimonials with customizable widgets. From video shoutouts to text reviews, Gridapps helps businesses highlight real customer voices, build trust, and boost conversions across every channel.

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