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  1. Stackups
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  4. Monitoring Aggregation
  5. PagerDuty vs Zenduty

PagerDuty vs Zenduty

OverviewDecisionsComparisonAlternatives

Overview

PagerDuty
PagerDuty
Stacks1.0K
Followers703
Votes119
Zenduty
Zenduty
Stacks5
Followers16
Votes20

PagerDuty vs Zenduty: What are the differences?

Introduction

PagerDuty and Zenduty are two popular incident management tools used by organizations to efficiently manage and respond to incidents. While both tools serve a similar purpose, there are key differences that set them apart.

  1. Integration Capabilities: PagerDuty offers a wide range of integrations with various monitoring tools, ticketing systems, and collaboration platforms. This allows organizations to seamlessly connect and streamline their incident management workflows. On the other hand, Zenduty also provides integrations, but the range is more limited compared to PagerDuty.

  2. Customization Options: PagerDuty provides extensive customization options, allowing organizations to tailor their incident management workflows and alerting strategies according to their specific needs. It supports complex escalation policies, on-call rotations, and routing rules. In contrast, Zenduty offers fewer customization options compared to PagerDuty. While it does support basic customization, it may not meet the advanced customization requirements of some organizations.

  3. User Interface: PagerDuty offers a highly intuitive and user-friendly interface, making it easy for users to navigate through incidents, alerts, and the overall platform. It provides a comprehensive overview of incidents and allows for efficient incident response and management. Zenduty also offers a user-friendly interface, but some users may find its navigation and incident management features less intuitive compared to PagerDuty.

  4. Pricing: While both PagerDuty and Zenduty have pricing plans based on various factors like the number of users, integrations, and features, there can be differences in their pricing structures. Organizations may find that one tool offers more cost-effective pricing plans based on their specific requirements. It is important to carefully assess and compare the pricing models of both tools to determine the most suitable option.

  5. Collaboration Features: PagerDuty provides advanced collaboration features, such as conference bridges and chat integrations, which enable teams to collaborate in real-time during incident response. It allows for effective communication and coordination among team members, promoting faster resolution of incidents. While Zenduty also offers collaboration features, the range and functionality may not be as extensive as PagerDuty.

  6. Mobile Application: PagerDuty offers a robust mobile application that enables users to stay connected and manage incidents on the go. The mobile app provides real-time alerts, incident updates, and allows for incident acknowledgment and resolution from anywhere. On the other hand, Zenduty also has a mobile application, but its functionality may be more limited compared to PagerDuty's mobile app.

In summary, PagerDuty offers broader integration capabilities, extensive customization options, a highly intuitive user interface, and advanced collaboration features. On the other hand, Zenduty may have more limited integration options, less advanced customization capabilities, and a slightly less intuitive user interface. Carefully assessing these key differences can help organizations make an informed decision when choosing an incident management tool.

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Advice on PagerDuty, Zenduty

Michael
Michael

Systems Engineer at BetterHelp

Apr 8, 2020

Needs adviceonPagerDutyPagerDutySquadcastSquadcast

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

90.6k views90.6k
Comments

Detailed Comparison

PagerDuty
PagerDuty
Zenduty
Zenduty

PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

End to end incident management platform for SRE, DevOps, Network Operations, Infrastructure and Security Operations teams

Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.;Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.;Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.;On-call duty scheduling- Easily set up schedules to fairly share on-call duty responsibilities with your team.;Automatic escalation of alerts- If you're paged but don't respond in time, the alert is auto-escalated to a team member. Ensures nothing slips through the cracks - ever.;Reliable, distributed architecture- PagerDuty's infrastructure is fully replicated in multiple data centers, with fast failover when problems occur.;Works internationally (Yes, really!)- Phone alerts can be delivered to over 170 countries and territories; SMS alerts are available virtually world-wide. (Is my country included?)
Incident and alert dashboard; 100+ integrations; On-call scheduling; Escalation policies; Incident Command System - Roles, Tasks, advanced routing and suppression rules; Alert channels - Email, SMS, Phone, Slack, Microsoft Teams; Alert context; Automated comms - Collaboration and Conferencing; Comprehensive API; Mobile - Android, iOS; Analytics - Team, Service and User-level metrics for MTTA/MTTR
Statistics
Stacks
1.0K
Stacks
5
Followers
703
Followers
16
Votes
119
Votes
20
Pros & Cons
Pros
  • 55
    Just works
  • 23
    Easy configuration
  • 14
    Awesome alerting hub
  • 11
    Fantastic Alert aggregation and on call management
  • 9
    User-customizable alerting modes
Cons
  • 7
    Expensive
  • 3
    Ugly UI
Pros
  • 3
    Competitive pricing
  • 2
    SLA alerts
  • 2
    Best Microsoft Teams integration
  • 2
    Incident roles
  • 2
    Incident command
Integrations
Scout
Scout
Nagios
Nagios
New Relic
New Relic
HipChat
HipChat
Datadog
Datadog
Logentries
Logentries
Sensu
Sensu
Logstash
Logstash
Jira
Jira
Okta
Okta
Kayako
Kayako
Logentries
Logentries
SignalFx
SignalFx
NodePing
NodePing
StatusPage.io
StatusPage.io
Splunk
Splunk
StatusCake
StatusCake
Metricly
Metricly
Crashlytics
Crashlytics
Hosted Graphite
Hosted Graphite

What are some alternatives to PagerDuty, Zenduty?

VictorOps

VictorOps

VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one.

OpsGenie

OpsGenie

OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.

Bigpanda

Bigpanda

Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.

Spike.sh

Spike.sh

Spike.sh is an incident response platform built for modern teams. Spike.sh integrates with your monitoring tools and alerts on phone call, SMS, Slack, MS Teams, Whatsapp, and Telegram.

Healthchecks.io

Healthchecks.io

Healthchecks.io is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.

Squadcast

Squadcast

It is an end-to-end incident response platform that helps tech teams adopt SRE best practices to maximize service reliability, accelerate innovation velocity and deliver outstanding customer experiences.

Cronitor

Cronitor

Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.

incident.io

incident.io

It is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use it to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities.

AlertOps

AlertOps

It is an alert aggregation and incident management service for IT and DevOps teams. It is a real-time SaaS platform that combines collaboration with alert management so you can handle critical incidents as they occur. With our quick escalations, the right alerts are delivered to the right people enabling increased agility to your team. Our mobile app and integrations allow you to get alerts through SMS, push notifications, and email so you never again miss a critical alert.

xMatters

xMatters

Nothing’s more important than a great customer experience, but sometimes services get disrupted. It helps teams resolve issues fast before they impact customers.

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