Plivo vs Twilio

Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

Plivo

Stacks82

Followers157

Votes21

Plivo vs Twilio: What are the differences?

Introduction

This Markdown code compares and highlights the key differences between Plivo and Twilio.

Pricing and Cost Structure:
- Plivo offers competitive pricing with per-minute charges for voice calls and per-message charges for SMS.
- Twilio provides flexible pricing options with per-minute or per-message charges, along with additional charges for advanced features like recording or transcription.
Global Coverage:
- Plivo has a significant global coverage in terms of phone numbers and SMS capabilities, allowing businesses to expand their communications worldwide.
- Twilio also offers a wide range of global coverage in terms of phone numbers and SMS capabilities, enabling businesses to reach customers in various countries.
Developer Experience and Documentation:
- Plivo provides comprehensive and well-structured documentation, along with code libraries and SDKs in multiple programming languages, making it easier for developers to integrate their communication services.
- Twilio focuses on providing an excellent developer experience with extensive documentation, multiple libraries, and SDKs in various languages, empowering developers to easily integrate the communication APIs.
Feature Set:
- Plivo offers a comprehensive set of features for voice, SMS, and WebRTC, including functionalities like call recording, speech recognition, and conferencing.
- Twilio provides a wide range of features for voice, SMS, video, and chat, including capabilities such as call queuing, video conferences, and chatbots.
Integration and Ecosystem:
- Plivo integrates well with popular platforms and CRMs like Salesforce, Zendesk, and Microsoft Dynamics, allowing businesses to leverage their existing infrastructure.
- Twilio offers extensive integrations with various platforms, including CRMs, chat services, and social media platforms, providing businesses with a seamless communication experience across different channels.
Customer Support and Service Level Agreement (SLA):
- Plivo offers 24/7 customer support through multiple channels, including email and live chat, ensuring prompt assistance to address any issues or queries.
- Twilio provides 24/7 global customer support and offers an SLA for eligible customers, ensuring reliable support and quick resolution of service-related issues.

In Summary, Plivo and Twilio differ in their pricing, global coverage, developer experience, feature set, integration options, and customer support.

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CLI (Node.js)

Manual

Advice on Twilio, Plivo

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

189k views189k

Comments

ddeganis

May 16, 2022

Needs adviceon

WebRTC

I am doing some research on WebRTC and would really appreciate speaking to anyone who has recently completed an integration or has a project currently under way. Hoping to gain feedback about tools used, what you liked, or didn't like, and anything perspective you might be willing to share about your overall project experience as it relates to integrating interactive, live-streaming content and audience engagement

18.3k views18.3k

Comments

Mansoor

Sep 26, 2021

Needs adviceon

Firebase

Twilio

Agora

Hello,

My app will be a live streaming app (like tango, BigoLive) An app developer asked me to choose a tech stack and a team. expected auditions from (Bahrain-KSA-UAE-Kuwait-Oman)

200 (broadcaster) at a time (minimum) (for 12 hours a day);10K watching the 200 (like 50 to 500) each live.

What servers are the best to use and give smooth high quality like Bigolive? For live streaming, and texting, and everything.

Which one is the best combination for my app? (Firebase, AWS, Twilio. Agora)

Thanks

136k views136k

Comments

Detailed Comparison

Twilio	Plivo
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	Phone- Global;Phone- Local and Tollfree Numbers;Phone- Call routing, call forwarding, caller ID, call waiting, 3-way calling, redial, speed dial, mute, hold, etc;Phone- Bulk Calling;Phone- Recording Calls;Phone- Caller ID;Phone- Call Routing;Phone- Real Time Call Control;Phone- Text to Speech;SMS- Inbound and Outbound;SMS- Message Queuing;SMS- Usage and Debug Logs;SMS- 24/7 Support;SMS- Volume Pricing;SIP- Bring your own carriers or use ours. You are not restricted to using Plivo's carriers.;SIP- Register SIP endpoints directly with Plivo and control them via our APIs.;SIP- Place and receive calls from via the PSTN, SIP URI, and WebRTC (coming soon!)
Statistics
Stacks 11.5K	Stacks 82
Followers 8.8K	Followers 157
Votes 521	Votes 21
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	Pros 8 SMS gateway 6 Pricing 3 Voice API service 2 24/7 Support 2 Trial account with positive balance
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	No integrations available

What are some alternatives to Twilio, Plivo?

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

BulkSMS

BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

MessageMedia

It is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from PC, web, email or API.

Enterprise SMS Gateway Software & CPaaS Platform

TeleOSS provides high-throughput SMS gateway software, SMPP/SIGTRAN support, and global messaging solutions.

SMSS.BIZ

Get free SMS verification codes for online accounts or rent a private number for enhanced privacy. Worldwide coverage including USA, UK, Canada, and more. Secure, reliable, and easy to use.

Kloud 7: Business Communications. VoIP. Business Phones. Contact Center. Unified Communications Platform.

Kloud 7 is a business communications service provider that offers tailored solutions for businesses to grow faster.

Related Comparisons

Plivo vs Twilio: What are the differences?

Introduction

This Markdown code compares and highlights the key differences between Plivo and Twilio.

Pricing and Cost Structure:
- Plivo offers competitive pricing with per-minute charges for voice calls and per-message charges for SMS.
- Twilio provides flexible pricing options with per-minute or per-message charges, along with additional charges for advanced features like recording or transcription.
Global Coverage:
- Plivo has a significant global coverage in terms of phone numbers and SMS capabilities, allowing businesses to expand their communications worldwide.
- Twilio also offers a wide range of global coverage in terms of phone numbers and SMS capabilities, enabling businesses to reach customers in various countries.
Developer Experience and Documentation:
- Plivo provides comprehensive and well-structured documentation, along with code libraries and SDKs in multiple programming languages, making it easier for developers to integrate their communication services.
- Twilio focuses on providing an excellent developer experience with extensive documentation, multiple libraries, and SDKs in various languages, empowering developers to easily integrate the communication APIs.
Feature Set:
- Plivo offers a comprehensive set of features for voice, SMS, and WebRTC, including functionalities like call recording, speech recognition, and conferencing.
- Twilio provides a wide range of features for voice, SMS, video, and chat, including capabilities such as call queuing, video conferences, and chatbots.
Integration and Ecosystem:
- Plivo integrates well with popular platforms and CRMs like Salesforce, Zendesk, and Microsoft Dynamics, allowing businesses to leverage their existing infrastructure.
- Twilio offers extensive integrations with various platforms, including CRMs, chat services, and social media platforms, providing businesses with a seamless communication experience across different channels.
Customer Support and Service Level Agreement (SLA):
- Plivo offers 24/7 customer support through multiple channels, including email and live chat, ensuring prompt assistance to address any issues or queries.
- Twilio provides 24/7 global customer support and offers an SLA for eligible customers, ensuring reliable support and quick resolution of service-related issues.

In Summary, Plivo and Twilio differ in their pricing, global coverage, developer experience, feature set, integration options, and customer support.

Plivo vs Twilio

Overview

Plivo vs Twilio: What are the differences?