Azure Boards vs OTRS Community Edition

Azure Boards vs OTRS Community Edition: What are the differences?

What is Azure Boards? Kanban boards, backlogs, team dashboards, and custom reporting for agile work management. Keep your agile project on track with it where you can track all your ideas at every development stage, use built-in scrum boards and planning tools to help your teams run sprints/stand-ups/planning meetings, and gain new insights into the health and status of your project with powerful analytics tools.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Azure Boards and OTRS Community Edition can be primarily classified as "Issue Tracking" tools.

Some of the features offered by Azure Boards are:

• Track all your ideas at every development stage and keep your team aligned with all code changes linked directly to work items.
• Scrum ready - Use built-in scrum boards and planning tools to help your teams run sprints, stand-ups, and planning meetings.
• Built for insights - Gain new insights into the health and status of your project with powerful analytics tools and dashboard widgets.

On the other hand, OTRS Community Edition provides the following key features:

• Support for MIME emails with attachments
• Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
• Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.