Craft vs Zendesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. | Craft is a content management system (CMS) that’s laser-focused on doing one thing really, really well: managing content. |
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.; | Relations;Matrix;Assets;Localization;Live Preview;Custom Fields;Section Types;Entry Types;Categories and Tags;Dashboard;Templating;Responsive CP;One-Click Updating |
Statistics | |
Stacks 8.4K | Stacks 136 |
Followers 5.0K | Followers 140 |
Votes 354 | Votes 29 |
Pros & Cons | |
Pros
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Integrations | |
What are some alternatives to Zendesk, Craft?
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
Drupal
Drupal is an open source content management platform powering millions of websites and applications. It’s built, used, and supported by an active and diverse community of people around the world.
Strapi
Strapi is100% JavaScript, extensible, and fully customizable. It enables developers to build projects faster by providing a customizable API out of the box and giving them the freedom to use the their favorite tools.
Ghost
Ghost is a platform dedicated to one thing: Publishing. It's beautifully designed, completely customisable and completely Open Source. Ghost allows you to write and publish your own blog, giving you the tools to make it easy and even fun to do.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Wagtail
Wagtail is a Django content management system built originally for the Royal College of Art and focused on flexibility and user experience.
OctoberCMS
It is a Laravel-based CMS engineered for simplicity. It has a simple and intuitive interface. It provides a consistent structure with an emphasis on reusability so you can focus on building something unique while we handle the boring bits.
Twill
Twill is an open source CMS toolkit for Laravel that helps developers rapidly create a custom admin console that is intuitive, powerful and flexible.
ProcessWire
ProcessWire is an open source content management system (CMS) and web application framework aimed at the needs of designers, developers and their clients. ProcessWire gives you more control over your fields, templates and markup than other platforms, and provides a powerful template system that works the way you do
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
