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Customer.io

295
103
+ 1
32
Mixpanel

5.7K
2.5K
+ 1
433
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Customer.io vs Mixpanel: What are the differences?

Developers describe Customer.io as "Send email based on what people do (or don't do) on a web or mobile app". Send segmented newsletters without bugging developers. Change transactional emails without re-deploying your app. Create lifecycle emails to activate more customers. On the other hand, Mixpanel is detailed as "Actions speak louder than page views". Mixpanel is an advanced analytics service that helps improve web and mobile applications by tracking how users interact & engage with them.

Customer.io can be classified as a tool in the "Engagement/Lifecycle Marketing" category, while Mixpanel is grouped under "Funnel Analysis Analytics".

Some of the features offered by Customer.io are:

  • Segment in real-time with up to date data from your app. Email people who have spent at least $100 but haven't been back in a month.
  • Friendly editor lets anyone write emails
  • No lists to manage and you won't have to ask developers to export data for you.

On the other hand, Mixpanel provides the following key features:

  • Build complex queries without writing SQL.- Segmentation allows you to do incredibly powerful data analysis. Answer complex questions such as “Show me the age breakdown of people who are male, from the United States, and viewed the pricing page” with just a few mouse clicks.
  • Segmentation actually understands your data. When you send a number, date, or list of items our interface will automatically figure out how to use it.
  • Instead of just a simple average, which only gives you a small part of the information you need, Segmentation automatically determines the perfect bucket size to give you a powerful visualization of the numeric distribution.

"Behavior based emails" is the primary reason why developers consider Customer.io over the competitors, whereas "Great visualization ui" was stated as the key factor in picking Mixpanel.

Airbnb, Uber Technologies, and Stripe are some of the popular companies that use Mixpanel, whereas Customer.io is used by Trello, Accenture, and Segment. Mixpanel has a broader approval, being mentioned in 1841 company stacks & 197 developers stacks; compared to Customer.io, which is listed in 185 company stacks and 3 developer stacks.

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Pros of Customer.io
Pros of Mixpanel
  • 15
    Behavior based emails
  • 11
    Transactional emails
  • 6
    Newsletter to user base
  • 143
    Great visualization ui
  • 107
    Easy integration
  • 76
    Great funnel funcionality
  • 58
    Free
  • 22
    A wide range of tools
  • 15
    Powerful Graph Search
  • 11
    Responsive Customer Support
  • 1
    Nice reporting

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Cons of Customer.io
Cons of Mixpanel
    Be the first to leave a con
    • 2
      Messaging (notification, email) features are weak
    • 2
      Paid plans can get expensive

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    What is Customer.io?

    Send segmented newsletters without bugging developers. Change transactional emails without re-deploying your app. Create lifecycle emails to activate more customers

    What is Mixpanel?

    Mixpanel helps companies build better products through data. With our powerful, self-serve product analytics solution, teams can easily analyze how and why people engage, convert, and retain to improve their user experience.

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    What companies use Customer.io?
    What companies use Mixpanel?
    See which teams inside your own company are using Customer.io or Mixpanel.
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    What tools integrate with Customer.io?
    What tools integrate with Mixpanel?

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    Blog Posts

    Jul 2 2019 at 9:34PM

    Segment

    Google AnalyticsAmazon S3New Relic+25
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    What are some alternatives to Customer.io and Mixpanel?
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