GrooveHQ vs UserEcho: What are the differences?

Developers describe GrooveHQ as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

GrooveHQ and UserEcho can be categorized as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

• Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
• Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
• Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, UserEcho provides the following key features:

• API
• Chat
• Customizable Branding