GrooveHQ vs Help Scout

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GrooveHQ
GrooveHQ

46
15
+ 1
10
Help Scout
Help Scout

312
67
+ 1
60
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GrooveHQ vs Help Scout: What are the differences?

GrooveHQ: Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

GrooveHQ and Help Scout can be primarily classified as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Help Scout provides the following key features:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

"Easy setup" is the top reason why over 4 developers like GrooveHQ, while over 18 developers mention "Email based helpdesk" as the leading cause for choosing Help Scout.

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What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
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Why do developers choose GrooveHQ?
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      What are some alternatives to GrooveHQ and Help Scout?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      ProProfs Knowledge Base
      It is a powerful online knowledge management software that empowers HRs, trainers and top management of a company to manage employee and organizational knowledge. With support for over 90+ languages, it allows businesses to easily retain and share knowledge with employees by uploading company documents and files to a central location. HRs can easily share company policies and procedures with new hires and quickly orient them to the company’s culture via a private intra-company knowledgebase. Trainers can also use the knolwedgebase to share articles, videos and know-hows with employees to facilitate training.
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      Decisions about GrooveHQ and Help Scout
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      How developers use GrooveHQ and Help Scout
      Avatar of Uploadcare
      Uploadcare uses Help ScoutHelp Scout

      Uploadcare is providing it's top notch tech support with the help of Help Scout.

      Avatar of Bright Canopy,  LLC
      Bright Canopy, LLC uses GrooveHQGrooveHQ

      We use GrooveHQ to handle all inbound customer support requests. Works great!

      Avatar of AmperVue
      AmperVue uses Help ScoutHelp Scout

      Customer Contact and Support

      Avatar of Thomas Zickell
      Thomas Zickell uses Help ScoutHelp Scout

      Important emails

      How much does GrooveHQ cost?
      How much does Help Scout cost?