GrooveHQ vs UserVoice: What are the differences?
What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
GrooveHQ and UserVoice can be categorized as "Help Desk" tools.
Some of the features offered by GrooveHQ are:
- Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
- Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
- Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
"Easy setup" is the top reason why over 4 developers like GrooveHQ, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.
What is GrooveHQ?
What is UserVoice?
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What are the cons of using GrooveHQ?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.
We use GrooveHQ to handle all inbound customer support requests. Works great!