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GrooveHQ vs UserVoice: What are the differences?
What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
GrooveHQ and UserVoice can be categorized as "Help Desk" tools.
Some of the features offered by GrooveHQ are:
- Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
- Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
- Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
"Easy setup" is the top reason why over 4 developers like GrooveHQ, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.
Pros of Groove
- Easy setup5
- Affordably priced4
- One of the best user interfaces around1
Pros of UserVoice
- Feedback tool40
- Easy setup27
- Free23
- Support tool15
- Knowledge Base14
- Easy10
- All-in-one7
- Customizable5
- Widget stays out of your way3
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Cons of Groove
Cons of UserVoice
- Wish users could auth with our app instead of UserVoice1
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What is Groove?
What is UserVoice?
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