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Groove

62
48
+ 1
10
UserVoice

354
129
+ 1
144
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GrooveHQ vs UserVoice: What are the differences?

What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

GrooveHQ and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Easy setup" is the top reason why over 4 developers like GrooveHQ, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.

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Pros of Groove
Pros of UserVoice
  • 5
    Easy setup
  • 4
    Affordably priced
  • 1
    One of the best user interfaces around
  • 40
    Feedback tool
  • 27
    Easy setup
  • 23
    Free
  • 15
    Support tool
  • 14
    Knowledge Base
  • 10
    Easy
  • 7
    All-in-one
  • 5
    Customizable
  • 3
    Widget stays out of your way

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Cons of Groove
Cons of UserVoice
    Be the first to leave a con
    • 1
      Wish users could auth with our app instead of UserVoice

    Sign up to add or upvote consMake informed product decisions

    What is Groove?

    Build better customer experiences with Groove

    What is UserVoice?

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

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    What companies use Groove?
    What companies use UserVoice?
    See which teams inside your own company are using Groove or UserVoice.
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    What tools integrate with Groove?
    What tools integrate with UserVoice?

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    What are some alternatives to Groove and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    ProProfs Knowledge Base
    It is a powerful online knowledge management software that empowers HRs, trainers and top management of a company to manage employee and organizational knowledge. With support for over 90+ languages, it allows businesses to easily retain and share knowledge with employees by uploading company documents and files to a central location. HRs can easily share company policies and procedures with new hires and quickly orient them to the company’s culture via a private intra-company knowledgebase. Trainers can also use the knolwedgebase to share articles, videos and know-hows with employees to facilitate training.
    See all alternatives