GrooveHQ vs UserVoice

GrooveHQ
GrooveHQ

44
12
10
UserVoice
UserVoice

343
102
143
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GrooveHQ vs UserVoice: What are the differences?

What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

GrooveHQ and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Easy setup" is the top reason why over 4 developers like GrooveHQ, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.

- No public GitHub repository available -
- No public GitHub repository available -

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose GrooveHQ?
Why do developers choose UserVoice?

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    What companies use GrooveHQ?
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    What tools integrate with GrooveHQ?
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    What are some alternatives to GrooveHQ and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives
    Decisions about GrooveHQ and UserVoice
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    How developers use GrooveHQ and UserVoice
    Avatar of StackShare
    StackShare uses UserVoiceUserVoice

    Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

    Avatar of Lee Munroe
    Lee Munroe uses UserVoiceUserVoice

    When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

    Avatar of Bright Canopy,  LLC
    Bright Canopy, LLC uses GrooveHQGrooveHQ

    We use GrooveHQ to handle all inbound customer support requests. Works great!

    Avatar of Dirk Eisenberg
    Dirk Eisenberg uses UserVoiceUserVoice

    Gives any user the chance to give feedback and drop support tickets.

    Avatar of Giftstarter
    Giftstarter uses UserVoiceUserVoice

    We like to give users a voice. We do that with UserVoice.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses UserVoiceUserVoice

    Our user feedback and support tool for all products.

    How much does GrooveHQ cost?
    How much does UserVoice cost?