Alternatives to UserVoice logo

Alternatives to UserVoice

Intercom, Get Satisfaction, Aha!, FreshDesk, and Zendesk are the most popular alternatives and competitors to UserVoice.
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What is UserVoice and what are its top alternatives?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
UserVoice is a tool in the Help Desk category of a tech stack.

Top Alternatives to UserVoice

  • Intercom
    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Get Satisfaction
    Get Satisfaction

    Get Satisfaction helps companies build better relationships with their customers and prospects ...

  • Aha!
    Aha!

    Set product strategy, visualize and share roadmaps, and articulate features so your product development teams can build what matters. ...

  • FreshDesk
    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Zendesk
    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • UserEcho
    UserEcho

    It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat. ...

  • Usabilla
    Usabilla

    It collects user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions. ...

  • Productboard
    Productboard

    Organize and clearly structure all your qualitative research. Discover patterns in the jobs your users want to get done. Surface pains your product can eliminate, point out gains it can create, reveal your competition. ...

UserVoice alternatives & related posts

Intercom logo

Intercom

6.7K
604
A fundamentally new way to communicate with your customers
6.7K
604
PROS OF INTERCOM
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
CONS OF INTERCOM
  • 7
    Changes pricing model all the time

related Intercom posts

Kirill Shirinkin
Cloud and DevOps Consultant at mkdev · | 12 upvotes · 702.2K views

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Priit Kaasik
CTO at Katana Cloud Inventory · | 8 upvotes · 423.3K views

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

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Get Satisfaction logo

Get Satisfaction

23
3
A platform for building authentic relations with your customers.
23
3
PROS OF GET SATISFACTION
  • 1
    Customer support with Community touch
  • 1
    Get User feedback besides offering support
  • 1
    Customer support goes social
  • 0
    Offering community support
CONS OF GET SATISFACTION
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    related Get Satisfaction posts

    Aha! logo

    Aha!

    146
    41
    Roadmapping software for PMs who want their mojo back
    146
    41
    PROS OF AHA!
    • 13
      Great UI
    • 9
      Intuitive
    • 6
      Great customer support
    • 5
      Easy to use
    • 5
      Nice graphs
    • 3
      Product Roadmap
    CONS OF AHA!
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      related Aha! posts

      Shared insights
      on
      JiraJiraAsanaAsanaTrelloTrelloAha!Aha!

      I'm comparing Aha!, Trello and Asana. We are looking for it as a Product Management Team. Jira handles all our development and storyboard etc. This is for Product Management for Roadmaps, Backlogs, future stories, etc. Cost is a factor, as well. Does anyone have a comparison chart of Pros and Cons? Thank you.

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      Red Paper
      VP of Product Strategy at tech Startup · | 4 upvotes · 57K views
      Shared insights
      on
      JiraJiraProductboardProductboardAha!Aha!

      I am looking for advice on Aha! vs ProductBoard for new product development. I am working on product ideation for an entirely new healthcare tech product line (B2B Saas product AI solutions focused on Payers/Providers) AT present relying on interviews and conversations to drive in data on pain points. But hope to leverage Aha for running surveys, and drive in extensive feedback from business users, develop MVP and integrate with Jira for downstream technical product management.

      We are a lean team. At present, it's just myself working on strategy and ideation. I am posting this question because I have heard mixed reviews about Aha (example: is it not Saas enabled?) Any thoughts appreciated.

      Thanks for any tips

      See more
      FreshDesk logo

      FreshDesk

      457
      8
      Refreshing the way thousands of help desk agents support their customers everyday, world wide
      457
      8
      PROS OF FRESHDESK
      • 3
        Omnichannel capabilities
      • 2
        Centralizes our customer support
      • 2
        Great Value for Money
      • 1
        Cheap
      CONS OF FRESHDESK
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        related FreshDesk posts

        Zendesk logo

        Zendesk

        8.2K
        353
        The leading cloud-based customer service software solution.
        8.2K
        353
        PROS OF ZENDESK
        • 135
          Centralizes our customer support
        • 73
          Many integrations
        • 59
          Easy to setup
        • 26
          Simple
        • 26
          Cheap
        • 12
          Clean
        • 7
          Customization
        • 5
          $1 Starter Pricing Plan
        • 4
          Woopra integration
        • 3
          Proactive Customer Support
        • 1
          Remote and SSO authentication with CMSs like WordPress
        • 1
          Charitable contribution to SF hospital for $20 plan
        • 1
          Full of features
        • 0
          Integrations
        CONS OF ZENDESK
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          related Zendesk posts

          Lucas Litton
          Founder & CEO at Macombey · | 4 upvotes · 79.8K views

          Zapier is one of our favorite tools in our stack. We automate the entire company with Zapier. When a lead fills out the form on our website, it creates an opportunity on Zendesk. We have an entire pipeline of automation that goes from our website, to Zendesk, it then creates a contract in Pandadoc and creates an invoice in Xero.

          See more
          Shared insights
          on
          ZopimZopimZendeskZendesk

          I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

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          UserEcho logo

          UserEcho

          3
          0
          Customer engagement solutions that help you to communicate effectively and resolve the needs of any business
          3
          0
          PROS OF USERECHO
            Be the first to leave a pro
            CONS OF USERECHO
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              related UserEcho posts

              Usabilla logo

              Usabilla

              40
              0
              Empowering organizations to become truly customer-centric by listening to what consumers need
              40
              0
              PROS OF USABILLA
                Be the first to leave a pro
                CONS OF USABILLA
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                  related Usabilla posts

                  Productboard logo

                  Productboard

                  163
                  2
                  Beautiful and powerful product management
                  163
                  2
                  PROS OF PRODUCTBOARD
                  • 1
                    Simple UI
                  • 1
                    Segmentation
                  CONS OF PRODUCTBOARD
                  • 1
                    Lacks functionality
                  • 1
                    Expensive for enterprise

                  related Productboard posts

                  Red Paper
                  VP of Product Strategy at tech Startup · | 4 upvotes · 57K views
                  Shared insights
                  on
                  JiraJiraProductboardProductboardAha!Aha!

                  I am looking for advice on Aha! vs ProductBoard for new product development. I am working on product ideation for an entirely new healthcare tech product line (B2B Saas product AI solutions focused on Payers/Providers) AT present relying on interviews and conversations to drive in data on pain points. But hope to leverage Aha for running surveys, and drive in extensive feedback from business users, develop MVP and integrate with Jira for downstream technical product management.

                  We are a lean team. At present, it's just myself working on strategy and ideation. I am posting this question because I have heard mixed reviews about Aha (example: is it not Saas enabled?) Any thoughts appreciated.

                  Thanks for any tips

                  See more