Alternatives to UserVoice logo

Alternatives to UserVoice

Intercom, Get Satisfaction, Aha!, FreshDesk, and Zendesk are the most popular alternatives and competitors to UserVoice.
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What is UserVoice and what are its top alternatives?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
UserVoice is a tool in the Help Desk category of a tech stack.

Top Alternatives to UserVoice

  • Intercom

    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team鈥攊ncluding sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • Get Satisfaction

    Get Satisfaction

    Get Satisfaction helps companies build better relationships with their customers and prospects ...

  • Aha!

    Aha!

    Set product strategy, visualize and share roadmaps, and articulate features so your product development teams can build what matters. ...

  • FreshDesk

    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • UserEcho

    UserEcho

    It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat. ...

  • Usabilla

    Usabilla

    It collects user feedback and improve your websites, apps and emails with Usabilla's Voice of Customer Solutions. ...

  • ProductBoard

    ProductBoard

    Organize and clearly structure all your qualitative research. Discover patterns in the jobs your users want to get done. Surface pains your product can eliminate, point out gains it can create, reveal your competition. ...

UserVoice alternatives & related posts

Intercom logo

Intercom

5.4K
2.1K
599
A fundamentally new way to communicate with your customers
5.4K
2.1K
+ 1
599
PROS OF INTERCOM
  • 167
    Know who your users are
  • 114
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 67
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 3
    Onboarding new users
  • 3
    Very helpful
  • 2
    Tirman
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 2
    No Mac app
CONS OF INTERCOM
  • 5
    Changes pricing model all the time

related Intercom posts

Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 12 upvotes 路 638.8K views

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Priit Kaasik
Engineering Lead at Katana MRP | 7 upvotes 路 92K views

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

See more
Get Satisfaction logo

Get Satisfaction

23
9
3
A platform for building authentic relations with your customers.
23
9
+ 1
3
PROS OF GET SATISFACTION
  • 1
    Customer support with Community touch
  • 1
    Get User feedback besides offering support
  • 1
    Customer support goes social
  • 0
    Offering community support
CONS OF GET SATISFACTION
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    related Get Satisfaction posts

    Aha! logo

    Aha!

    118
    135
    40
    Roadmapping software for PMs who want their mojo back
    118
    135
    + 1
    40
    PROS OF AHA!
    • 12
      Great UI
    • 9
      Intuitive
    • 6
      Great customer support
    • 5
      Easy to use
    • 5
      Nice graphs
    • 3
      Product Roadmap
    CONS OF AHA!
      Be the first to leave a con

      related Aha! posts

      Shared insights
      on
      Jira
      Asana
      Trello
      Aha!

      I'm comparing Aha!, Trello and Asana. We are looking for it as a Product Management Team. Jira handles all our development and storyboard etc. This is for Product Management for Roadmaps, Backlogs, future stories, etc. Cost is a factor, as well. Does anyone have a comparison chart of Pros and Cons? Thank you.

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      Red Paper
      VP of Product Strategy at tech Startup | 3 upvotes 路 31.7K views
      Shared insights
      on
      Jira
      ProductBoard
      Aha!

      I am looking for advice on Aha! vs ProductBoard for new product development. I am working on product ideation for an entirely new healthcare tech product line (B2B Saas product AI solutions focused on Payers/Providers) AT present relying on interviews and conversations to drive in data on pain points. But hope to leverage Aha for running surveys, and drive in extensive feedback from business users, develop MVP and integrate with Jira for downstream technical product management.

      We are a lean team. At present, it's just myself working on strategy and ideation. I am posting this question because I have heard mixed reviews about Aha (example: is it not Saas enabled?) Any thoughts appreciated.

      Thanks for any tips

      See more
      FreshDesk logo

      FreshDesk

      403
      220
      7
      Refreshing the way thousands of help desk agents support their customers everyday, world wide
      403
      220
      + 1
      7
      PROS OF FRESHDESK
      • 2
        Omnichannel capabilities
      • 2
        Centralizes our customer support
      • 2
        Great Value for Money
      • 1
        Cheap
      CONS OF FRESHDESK
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        related FreshDesk posts

        Zendesk logo

        Zendesk

        5.6K
        2.8K
        340
        The leading cloud-based customer service software solution.
        5.6K
        2.8K
        + 1
        340
        PROS OF ZENDESK
        • 131
          Centralizes our customer support
        • 70
          Many integrations
        • 58
          Easy to setup
        • 25
          Simple
        • 25
          Cheap
        • 11
          Clean
        • 6
          Customization
        • 4
          Woopra integration
        • 4
          $1 Starter Pricing Plan
        • 3
          Proactive Customer Support
        • 1
          Charitable contribution to SF hospital for $20 plan
        • 1
          Full of features
        • 1
          Remote and SSO authentication with CMSs like WordPress
        • 0
          Integrations
        CONS OF ZENDESK
          Be the first to leave a con

          related Zendesk posts

          UserEcho logo

          UserEcho

          3
          3
          0
          Customer engagement solutions that help you to communicate effectively and resolve the needs of any business
          3
          3
          + 1
          0
          PROS OF USERECHO
            Be the first to leave a pro
            CONS OF USERECHO
              Be the first to leave a con

              related UserEcho posts

              Usabilla logo

              Usabilla

              40
              6
              0
              Empowering organizations to become truly customer-centric by listening to what consumers need
              40
              6
              + 1
              0
              PROS OF USABILLA
                Be the first to leave a pro
                CONS OF USABILLA
                  Be the first to leave a con

                  related Usabilla posts

                  ProductBoard logo

                  ProductBoard

                  119
                  124
                  1
                  Beautiful and powerful product management
                  119
                  124
                  + 1
                  1
                  PROS OF PRODUCTBOARD
                  • 1
                    Segmentation
                  CONS OF PRODUCTBOARD
                    Be the first to leave a con

                    related ProductBoard posts

                    Red Paper
                    VP of Product Strategy at tech Startup | 3 upvotes 路 31.7K views
                    Shared insights
                    on
                    Jira
                    ProductBoard
                    Aha!

                    I am looking for advice on Aha! vs ProductBoard for new product development. I am working on product ideation for an entirely new healthcare tech product line (B2B Saas product AI solutions focused on Payers/Providers) AT present relying on interviews and conversations to drive in data on pain points. But hope to leverage Aha for running surveys, and drive in extensive feedback from business users, develop MVP and integrate with Jira for downstream technical product management.

                    We are a lean team. At present, it's just myself working on strategy and ideation. I am posting this question because I have heard mixed reviews about Aha (example: is it not Saas enabled?) Any thoughts appreciated.

                    Thanks for any tips

                    See more