Get Satisfaction vs UserVoice: What are the differences?
Get Satisfaction: A platform for building authentic relations with your customers. Get Satisfaction helps companies build better relationships with their customers and prospects; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Get Satisfaction belongs to "Customer Community" category of the tech stack, while UserVoice can be primarily classified under "Help Desk".
Some of the features offered by Get Satisfaction are:
- Moderation Tools
- Content Tagging and Categorization Tools
- Community Health Analytics (Small Business Version)
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
What is Get Satisfaction?
What is UserVoice?
Need advice about which tool to choose?Ask the StackShare community!
Sign up to add, upvote and see more prosMake informed product decisions
What are the cons of using Get Satisfaction?
Sign up to get full access to all the companiesMake informed product decisions
Sign up to get full access to all the tool integrationsMake informed product decisions
Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.