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Intercom vs UserVoice: What are the differences?
Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while UserVoice can be primarily classified under "Help Desk".
Some of the features offered by Intercom are:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
"Know who your users are" is the primary reason why developers consider Intercom over the competitors, whereas "Feedback tool" was stated as the key factor in picking UserVoice.
Product Hunt, Hootsuite, and Buffer are some of the popular companies that use Intercom, whereas UserVoice is used by Codebrag, Mailgun, and UserVoice. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.
Pros of Intercom
- Know who your users are169
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
Pros of UserVoice
- Feedback tool40
- Easy setup27
- Free23
- Support tool15
- Knowledge Base14
- Easy10
- All-in-one7
- Customizable5
- Widget stays out of your way3
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Cons of Intercom
- Changes pricing model all the time7
Cons of UserVoice
- Wish users could auth with our app instead of UserVoice1
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What is Intercom?
What is UserVoice?
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