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Intercom

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+ 1
604
UserVoice

355
129
+ 1
144
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Intercom vs UserVoice: What are the differences?

Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Intercom belongs to "Engagement/Lifecycle Marketing" category of the tech stack, while UserVoice can be primarily classified under "Help Desk".

Some of the features offered by Intercom are:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Know who your users are" is the primary reason why developers consider Intercom over the competitors, whereas "Feedback tool" was stated as the key factor in picking UserVoice.

Product Hunt, Hootsuite, and Buffer are some of the popular companies that use Intercom, whereas UserVoice is used by Codebrag, Mailgun, and UserVoice. Intercom has a broader approval, being mentioned in 1405 company stacks & 212 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.

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Pros of Intercom
Pros of UserVoice
  • 169
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful
  • 40
    Feedback tool
  • 27
    Easy setup
  • 23
    Free
  • 15
    Support tool
  • 14
    Knowledge Base
  • 10
    Easy
  • 7
    All-in-one
  • 5
    Customizable
  • 3
    Widget stays out of your way

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Cons of Intercom
Cons of UserVoice
  • 7
    Changes pricing model all the time
  • 1
    Wish users could auth with our app instead of UserVoice

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What is Intercom?

Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

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What companies use Intercom?
What companies use UserVoice?
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What tools integrate with Intercom?
What tools integrate with UserVoice?

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What are some alternatives to Intercom and UserVoice?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Drift
Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Front
Front allows you to collaborate with your team, stay productive, and use email and social together. Currently available on Mac, Windows, Web, and Mobile.
HubSpot
Attract, convert, close and delight customers with HubSpot’s complete set of marketing tools. HubSpot all-in-one marketing software helps more than 12,000 companies in 56 countries attract leads and convert them into customers.
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