SupportBee
SupportBee

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UserVoice
UserVoice

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SupportBee vs UserVoice: What are the differences?

Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, UserVoice is detailed as "Customer service and customer feedback tools that don't suck". UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

SupportBee and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by SupportBee are:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums
- No public GitHub repository available -
- No public GitHub repository available -

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose SupportBee?
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      What companies use SupportBee?
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      What tools integrate with SupportBee?
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      What are some alternatives to SupportBee and UserVoice?
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      GrooveHQ
      Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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      How developers use SupportBee and UserVoice
      Avatar of StackShare
      StackShare uses UserVoiceUserVoice

      Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

      Avatar of Lee Munroe
      Lee Munroe uses UserVoiceUserVoice

      When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

      Avatar of Dirk Eisenberg
      Dirk Eisenberg uses UserVoiceUserVoice

      Gives any user the chance to give feedback and drop support tickets.

      Avatar of Giftstarter
      Giftstarter uses UserVoiceUserVoice

      We like to give users a voice. We do that with UserVoice.

      Avatar of AmericanBibleSociety
      AmericanBibleSociety uses UserVoiceUserVoice

      Our user feedback and support tool for all products.

      How much does SupportBee cost?
      How much does UserVoice cost?
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