SupportBee vs UserVoice

Overview

UserVoice

Stacks348

Followers129

Votes144

SupportBee

Stacks5

Followers6

Votes0

SupportBee vs UserVoice: What are the differences?

Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, UserVoice is detailed as "Customer service and customer feedback tools that don't suck". UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

SupportBee and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by SupportBee are:

Handle Multiple Email Addresses
HTML Email Ticketing
Lightning Fast Email Importing

On the other hand, UserVoice provides the following key features:

Billed Monthy
Billed Annually
Feedback Forums

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Detailed Comparison

UserVoice	SupportBee
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.	SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
Billed Monthy;Billed Annually;Feedback Forums;Support Tickets;Knowledge Base;Core Components;Frictionless Feedback;Categorized Feedback;Private Email Blasts;Merge Ideas;Custom Vote Limits;Idea Attachments;Custom Statuses;Private Forums;Domain Aliasing;Single Sign-On And Sso-Based Controls;SSL-Encrypted Forum Communication;Advanced Access Controls;Moderation And Content Controls;Instant Answers;Canned Responses;Inspector;Custom Rules;Custom Fields;Saved Searches;Support Queues;Custom Logo And Colors;Multi-Language Support;Custom HTML/CSS;White Labeling;Custom Terms Of Service;Google Analytics Integration;Export To Excel;Uservoice For iOS;Facebook Plugin	Handle Multiple Email Addresses;HTML Email Ticketing;Lightning Fast Email Importing;Embeddable Contact Form;Forward Emails & Create Tickets On Behalf of Customers;No Per Agent Fees;Auto-Refreshing Everything;Comments for Private Discussion;Groups & Labels;Reply Faster Using Snippets;Keyboard Shortcuts FTW!;Filters for Help Desk Automation;Webhooks & API;Insightful Reports;Customer History for Context;No SupportBee Branding
Statistics
Stacks 348	Stacks 5
Followers 129	Followers 6
Votes 144	Votes 0
Pros & Cons
Pros 40 Feedback tool 27 Easy setup 23 Free 15 Support tool 14 Knowledge Base Cons 1 Wish users could auth with our app instead of UserVoice	No community feedback yet
Integrations
Bugsnag Campfire CloudFlare Crittercism HipChat Segment SnapEngage StackMob Salesforce Sales Cloud Jira	Campfire Pivotal Tracker Highrise Trello

What are some alternatives to UserVoice, SupportBee?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Groove

Build better customer experiences with Groove

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.