UserVoice vs UserEcho: What are the differences?
UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last; UserEcho: A customer service software that allows users to communicate with their consumers. It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.
UserVoice and UserEcho can be primarily classified as "Help Desk" tools.
Some of the features offered by UserVoice are:
- Billed Monthy
- Billed Annually
- Feedback Forums
On the other hand, UserEcho provides the following key features:
- Customizable Branding
What is UserEcho?
What is UserVoice?
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Why do developers choose UserEcho?
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What are the cons of using UserEcho?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.