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Desk.com

77
54
+ 1
14
UserVoice

355
129
+ 1
144
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Desk.com vs UserVoice: What are the differences?

  1. Customization Options: Desk.com offers more advanced customization options compared to UserVoice. With Desk.com, users can tailor the platform to match their brand's look and feel, including customizing workflows, UI elements, and branding options.

  2. Pricing Structure: UserVoice typically offers a more transparent and straightforward pricing structure compared to Desk.com. UserVoice's pricing tiers are clearly defined with features corresponding to each tier, making it easier for users to choose the right plan for their needs.

  3. Integration Capabilities: Desk.com provides more extensive integration capabilities with other tools and software compared to UserVoice. Desk.com offers seamless integration with a wide range of third-party apps, allowing for a more cohesive customer support experience.

  4. Ticketing System: UserVoice focuses more on a user-friendly feedback and idea management system, while Desk.com places more emphasis on ticketing and customer support functionalities. Desk.com offers robust ticketing features such as automation, routing, and prioritization options.

  5. Reporting and Analytics: Desk.com provides more in-depth reporting and analytics features compared to UserVoice. Users can access detailed insights into customer interactions, agent performance, and support operations with Desk.com's advanced reporting tools.

  6. Customer Segmentation: UserVoice offers more advanced customer segmentation capabilities compared to Desk.com. Users can categorize and target specific customer groups based on various criteria with UserVoice's segmentation features.

In Summary, Desk.com and UserVoice differ in aspects such as customization options, pricing structure, integration capabilities, ticketing system focus, reporting and analytics depth, and customer segmentation features.

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Pros of Desk.com
Pros of UserVoice
  • 3
    Custom fields
  • 3
    Automated response and templates
  • 3
    Easy to setup
  • 3
    Collaboration functionality
  • 2
    Salesforce integration
  • 40
    Feedback tool
  • 27
    Easy setup
  • 23
    Free
  • 15
    Support tool
  • 14
    Knowledge Base
  • 10
    Easy
  • 7
    All-in-one
  • 5
    Customizable
  • 3
    Widget stays out of your way

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Cons of Desk.com
Cons of UserVoice
    Be the first to leave a con
    • 1
      Wish users could auth with our app instead of UserVoice

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    What is Desk.com?

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    What is UserVoice?

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

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    What companies use Desk.com?
    What companies use UserVoice?
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    What tools integrate with Desk.com?
    What tools integrate with UserVoice?

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    What are some alternatives to Desk.com and UserVoice?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Salesforce Service Cloud
    It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
    WordPress
    The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
    Google AdSense
    It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.
    See all alternatives