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Desk.com

77
51
+ 1
11
UserVoice

354
127
+ 1
144
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Desk.com vs UserVoice: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Desk.com and UserVoice can be primarily classified as "Help Desk" tools.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Collaboration functionality" is the top reason why over 2 developers like Desk.com, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.

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Pros of Desk.com
Pros of UserVoice
  • 3
    Collaboration functionality
  • 2
    Easy to setup
  • 2
    Automated response and templates
  • 2
    Custom fields
  • 2
    Salesforce integration
  • 40
    Feedback tool
  • 27
    Easy setup
  • 23
    Free
  • 15
    Support tool
  • 14
    Knowledge Base
  • 10
    Easy
  • 7
    All-in-one
  • 5
    Customizable
  • 3
    Widget stays out of your way

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Cons of Desk.com
Cons of UserVoice
    Be the first to leave a con
    • 1
      Wish users could auth with our app instead of UserVoice

    Sign up to add or upvote consMake informed product decisions

    What is Desk.com?

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    What is UserVoice?

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Desk.com?
    What companies use UserVoice?
    See which teams inside your own company are using Desk.com or UserVoice.
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    What tools integrate with Desk.com?
    What tools integrate with UserVoice?

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    What are some alternatives to Desk.com and UserVoice?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Salesforce Service Cloud
    It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives