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Desk.com vs UserVoice: What are the differences?
Customization Options: Desk.com offers more advanced customization options compared to UserVoice. With Desk.com, users can tailor the platform to match their brand's look and feel, including customizing workflows, UI elements, and branding options.
Pricing Structure: UserVoice typically offers a more transparent and straightforward pricing structure compared to Desk.com. UserVoice's pricing tiers are clearly defined with features corresponding to each tier, making it easier for users to choose the right plan for their needs.
Integration Capabilities: Desk.com provides more extensive integration capabilities with other tools and software compared to UserVoice. Desk.com offers seamless integration with a wide range of third-party apps, allowing for a more cohesive customer support experience.
Ticketing System: UserVoice focuses more on a user-friendly feedback and idea management system, while Desk.com places more emphasis on ticketing and customer support functionalities. Desk.com offers robust ticketing features such as automation, routing, and prioritization options.
Reporting and Analytics: Desk.com provides more in-depth reporting and analytics features compared to UserVoice. Users can access detailed insights into customer interactions, agent performance, and support operations with Desk.com's advanced reporting tools.
Customer Segmentation: UserVoice offers more advanced customer segmentation capabilities compared to Desk.com. Users can categorize and target specific customer groups based on various criteria with UserVoice's segmentation features.
In Summary, Desk.com and UserVoice differ in aspects such as customization options, pricing structure, integration capabilities, ticketing system focus, reporting and analytics depth, and customer segmentation features.
Pros of Desk.com
- Custom fields3
- Automated response and templates3
- Easy to setup3
- Collaboration functionality3
- Salesforce integration2
Pros of UserVoice
- Feedback tool40
- Easy setup27
- Free23
- Support tool15
- Knowledge Base14
- Easy10
- All-in-one7
- Customizable5
- Widget stays out of your way3
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Cons of Desk.com
Cons of UserVoice
- Wish users could auth with our app instead of UserVoice1