Desk.com
Desk.com

60
32
11
UserVoice
UserVoice

343
102
143
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Desk.com vs UserVoice: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Desk.com and UserVoice can be primarily classified as "Help Desk" tools.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Collaboration functionality" is the top reason why over 2 developers like Desk.com, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.

- No public GitHub repository available -
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What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Desk.com?
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    What are some alternatives to Desk.com and UserVoice?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    GrooveHQ
    Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives
    Decisions about Desk.com and UserVoice
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    Reviews of Desk.com and UserVoice
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    How developers use Desk.com and UserVoice
    Avatar of StackShare
    StackShare uses UserVoiceUserVoice

    Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

    Avatar of Lee Munroe
    Lee Munroe uses UserVoiceUserVoice

    When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

    Avatar of Dirk Eisenberg
    Dirk Eisenberg uses UserVoiceUserVoice

    Gives any user the chance to give feedback and drop support tickets.

    Avatar of Giftstarter
    Giftstarter uses UserVoiceUserVoice

    We like to give users a voice. We do that with UserVoice.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses UserVoiceUserVoice

    Our user feedback and support tool for all products.

    How much does Desk.com cost?
    How much does UserVoice cost?