Desk.com vs. SupportBee

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Description

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros

Why do developers choose Desk.com?
Why do you like Desk.com?

Why do developers choose SupportBee?
Why do you like SupportBee?

Cons

What are the cons of using Desk.com?
No Cons submitted yet for Desk.com
Downsides of Desk.com?

What are the cons of using SupportBee?
No Cons submitted yet for SupportBee
Downsides of SupportBee?

Pricing

How much does Desk.com cost?
Desk.com Pricing
How much does SupportBee cost?
SupportBee Pricing

Companies

What companies use Desk.com?
37 companies on StackShare use Desk.com
What companies use SupportBee?
2 companies on StackShare use SupportBee

Integrations

What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com
What tools integrate with SupportBee?
6 tools on StackShare integrate with SupportBee

What are some alternatives to Desk.com and SupportBee?

  • Zendesk - The leading cloud-based customer service software solution.
  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide

See all alternatives to Desk.com

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