Help Scout vs UserVoice

Help Scout
Help Scout

303
59
+ 1
60
UserVoice
UserVoice

343
102
+ 1
143
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Help Scout vs UserVoice: What are the differences?

Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout and UserVoice can be categorized as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.

According to the StackShare community, Help Scout has a broader approval, being mentioned in 215 company stacks & 15 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.

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What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose Help Scout?
Why do developers choose UserVoice?

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What are the cons of using Help Scout?
What are the cons of using UserVoice?
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    What companies use Help Scout?
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    What tools integrate with Help Scout?
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    What are some alternatives to Help Scout and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    GrooveHQ
    Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
    See all alternatives
    Decisions about Help Scout and UserVoice
    No stack decisions found
    Interest over time
    Reviews of Help Scout and UserVoice
    No reviews found
    How developers use Help Scout and UserVoice
    Avatar of StackShare
    StackShare uses UserVoiceUserVoice

    Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

    Avatar of Lee Munroe
    Lee Munroe uses UserVoiceUserVoice

    When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

    Avatar of Uploadcare
    Uploadcare uses Help ScoutHelp Scout

    Uploadcare is providing it's top notch tech support with the help of Help Scout.

    Avatar of Dirk Eisenberg
    Dirk Eisenberg uses UserVoiceUserVoice

    Gives any user the chance to give feedback and drop support tickets.

    Avatar of Giftstarter
    Giftstarter uses UserVoiceUserVoice

    We like to give users a voice. We do that with UserVoice.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses UserVoiceUserVoice

    Our user feedback and support tool for all products.

    Avatar of AmperVue
    AmperVue uses Help ScoutHelp Scout

    Customer Contact and Support

    Avatar of Thomas Zickell
    Thomas Zickell uses Help ScoutHelp Scout

    Important emails

    How much does Help Scout cost?
    How much does UserVoice cost?