Help Scout vs UserVoice: What are the differences?
Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout and UserVoice can be categorized as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.
According to the StackShare community, Help Scout has a broader approval, being mentioned in 215 company stacks & 15 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.
What is Help Scout?
What is UserVoice?
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What are the cons of using Help Scout?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.
Uploadcare is providing it's top notch tech support with the help of Help Scout.