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Help Scout vs UserVoice: What are the differences?
Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout and UserVoice can be categorized as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
"Email based helpdesk" is the top reason why over 18 developers like Help Scout, while over 38 developers mention "Feedback tool" as the leading cause for choosing UserVoice.
According to the StackShare community, Help Scout has a broader approval, being mentioned in 215 company stacks & 15 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.
We needed a sophisticated help center solution as we provide extensive support with 3 support team tiers. Intercom is more about messaging and automation. We needed sub-tickets, tasks, reminders, SLAs, automation, and strong API connections. That's why we have chosen Zendesk and we are quite happy with that.
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Pros of UserVoice
- Feedback tool40
- Easy setup27
- Free23
- Support tool15
- Knowledge Base14
- Easy10
- All-in-one7
- Customizable5
- Widget stays out of your way3
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Cons of Help Scout
Cons of UserVoice
- Wish users could auth with our app instead of UserVoice1
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What is Help Scout?
What is UserVoice?
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What companies use UserVoice?
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What tools integrate with UserVoice?
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