FreshDesk vs UserVoice

Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.;Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.;Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.;Copy tickets to someone, or bcc to a dropbox- Freshdesk lets you add a “cc” or “bcc” to any reply.;Get a quick overview with help desk activity streams- The moment you login, you need to get a quick digest of everything happening in your helpdesk.;Split complex tickets, or Merge similar ones- With Freshdesk, you can split and merge tickets with just the click of a button.;Get smart suggestions of possible solutions- Freshdesk automatically searches for solutions and workarounds related to a ticket and suggests them to the agent.; Reuse common replies with Canned Responses;Automate common tasks and help desk scenarios;Mail to KBase and Create Knowledge on the Fly;Eliminate guesswork with a separate knowledge base;Track time spent and generate customer time sheets;Promise and prove customer service levels- Customers demand the service levels that your support promises. With Freshdesk you can setup SLAs that tie what you promise to what you deliver.;Manage customer contact and companies;Draw deep insights with advanced helpdesk reporting;Help customers help you through community forums;Let your customers share ideas and vote on them too;Let each agent use your helpdesk in their language;Rebrand your portal to reflect your theme;Extend Freshdesk with Integrations and the API;

Billed Monthy;Billed Annually;Feedback Forums;Support Tickets;Knowledge Base;Core Components;Frictionless Feedback;Categorized Feedback;Private Email Blasts;Merge Ideas;Custom Vote Limits;Idea Attachments;Custom Statuses;Private Forums;Domain Aliasing;Single Sign-On And Sso-Based Controls;SSL-Encrypted Forum Communication;Advanced Access Controls;Moderation And Content Controls;Instant Answers;Canned Responses;Inspector;Custom Rules;Custom Fields;Saved Searches;Support Queues;Custom Logo And Colors;Multi-Language Support;Custom HTML/CSS;White Labeling;Custom Terms Of Service;Google Analytics Integration;Export To Excel;Uservoice For iOS;Facebook Plugin