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FreshDesk

404
221
+ 1
7
UserVoice

354
127
+ 1
144
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FreshDesk vs UserVoice: What are the differences?

What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

FreshDesk and UserVoice can be primarily classified as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

Soundcloud, Teleport, and Pipedrive are some of the popular companies that use FreshDesk, whereas UserVoice is used by StackShare, Mailgun, and Accenture. FreshDesk has a broader approval, being mentioned in 165 company stacks & 32 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.

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Pros of FreshDesk
Pros of UserVoice
  • 2
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
  • 40
    Feedback tool
  • 27
    Easy setup
  • 23
    Free
  • 15
    Support tool
  • 14
    Knowledge Base
  • 10
    Easy
  • 7
    All-in-one
  • 5
    Customizable
  • 3
    Widget stays out of your way

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Cons of FreshDesk
Cons of UserVoice
    Be the first to leave a con
    • 1
      Wish users could auth with our app instead of UserVoice

    Sign up to add or upvote consMake informed product decisions

    What is FreshDesk?

    Freshdesk is an on demand customer support software that works across multiple support channels.

    What is UserVoice?

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use FreshDesk?
    What companies use UserVoice?
    See which teams inside your own company are using FreshDesk or UserVoice.
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    What tools integrate with FreshDesk?
    What tools integrate with UserVoice?

    Sign up to get full access to all the tool integrationsMake informed product decisions

    What are some alternatives to FreshDesk and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Zoho Desk
    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
    Happyfox
    HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    Freshservice
    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
    See all alternatives