FreshDesk
FreshDesk

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UserVoice
UserVoice

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FreshDesk vs UserVoice: What are the differences?

What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

What is UserVoice? Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

FreshDesk and UserVoice can be primarily classified as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, UserVoice provides the following key features:

  • Billed Monthy
  • Billed Annually
  • Feedback Forums

Soundcloud, Teleport, and Pipedrive are some of the popular companies that use FreshDesk, whereas UserVoice is used by StackShare, Mailgun, and Accenture. FreshDesk has a broader approval, being mentioned in 165 company stacks & 32 developers stacks; compared to UserVoice, which is listed in 165 company stacks and 23 developer stacks.

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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose FreshDesk?
Why do developers choose UserVoice?

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    What are some alternatives to FreshDesk and UserVoice?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Zoho Desk
    It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
    Happyfox
    HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
    Freshservice
    Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    See all alternatives
    Decisions about FreshDesk and UserVoice
    No stack decisions found
    Interest over time
    Reviews of FreshDesk and UserVoice
    Review ofFreshDeskFreshDesk

    Very Light, Great Structure and Amazing Value for Money

    How developers use FreshDesk and UserVoice
    Avatar of StackShare
    StackShare uses UserVoiceUserVoice

    Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

    Avatar of Lee Munroe
    Lee Munroe uses UserVoiceUserVoice

    When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

    Avatar of lyndra
    lyndra uses FreshDeskFreshDesk

    We use freshdesk to host and edit all ou help pages, and manage our contacts

    Avatar of Dirk Eisenberg
    Dirk Eisenberg uses UserVoiceUserVoice

    Gives any user the chance to give feedback and drop support tickets.

    Avatar of PSESD
    PSESD uses FreshDeskFreshDesk

    Customer support portal - only used for the knowledgebase functions

    Avatar of Giftstarter
    Giftstarter uses UserVoiceUserVoice

    We like to give users a voice. We do that with UserVoice.

    Avatar of AmericanBibleSociety
    AmericanBibleSociety uses UserVoiceUserVoice

    Our user feedback and support tool for all products.

    Avatar of Chris Hartwig
    Chris Hartwig uses FreshDeskFreshDesk

    Communication with our clients, support tickets

    Avatar of Sail Tactics
    Sail Tactics uses FreshDeskFreshDesk

    General help desk functions

    How much does FreshDesk cost?
    How much does UserVoice cost?