ProductBoard vs UserVoice: What are the differences?
ProductBoard: Beautiful and powerful product management. Organize and clearly structure all your qualitative research. Discover patterns in the jobs your users want to get done. Surface pains your product can eliminate, point out gains it can create, reveal your competition; UserVoice: Customer service and customer feedback tools that don't suck. UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
ProductBoard and UserVoice are primarily classified as "Project Management" and "Help Desk" tools respectively.
Some of the features offered by ProductBoard are:
- Research repository: Keep all your market and user research in one place.
- Segmentation: Discover patterns in what is important to your users.
- Competitive analysis: Track competitors' capabilities to drive differentiation.
On the other hand, UserVoice provides the following key features:
- Billed Monthy
- Billed Annually
- Feedback Forums
StackShare, Mailgun, and Accenture are some of the popular companies that use UserVoice, whereas ProductBoard is used by MonkeyLearn, BikeRoar, and Froothaus. UserVoice has a broader approval, being mentioned in 165 company stacks & 23 developers stacks; compared to ProductBoard, which is listed in 20 company stacks and 4 developer stacks.
What is ProductBoard?
What is UserVoice?
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Why do developers choose ProductBoard?
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What are the cons of using ProductBoard?
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Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.
When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.