Help Scout vs SupportBee

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Help Scout

345
111
+ 1
60
SupportBee

5
6
+ 1
0
Manage your open source components, licenses, and vulnerabilities
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Pros of Help Scout
Pros of SupportBee
  • 19
    Email based helpdesk
  • 18
    Great user experience
  • 10
    Reasonably priced
  • 7
    No helpdesk branding
  • 6
    Free plan for startups
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    What is Help Scout?

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

    What is SupportBee?

    SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

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    What companies use Help Scout?
    What companies use SupportBee?

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    What tools integrate with Help Scout?
    What tools integrate with SupportBee?

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    What are some alternatives to Help Scout and SupportBee?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    Desk.com
    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
    ProProfs Knowledge Base
    It is a powerful online knowledge management software that empowers HRs, trainers and top management of a company to manage employee and organizational knowledge. With support for over 90+ languages, it allows businesses to easily retain and share knowledge with employees by uploading company documents and files to a central location. HRs can easily share company policies and procedures with new hires and quickly orient them to the company’s culture via a private intra-company knowledgebase. Trainers can also use the knolwedgebase to share articles, videos and know-hows with employees to facilitate training.