GrooveHQ vs Zendesk

Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

GrooveHQ
GrooveHQ

44
12
+ 1
10
Zendesk
Zendesk

3.1K
977
+ 1
333
Add tool

GrooveHQ vs Zendesk: What are the differences?

Developers describe GrooveHQ as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free. On the other hand, Zendesk is detailed as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

GrooveHQ and Zendesk can be categorized as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Easy setup" is the top reason why over 4 developers like GrooveHQ, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.

- No public GitHub repository available -
- No public GitHub repository available -

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose GrooveHQ?
Why do developers choose Zendesk?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
      Be the first to leave a con
      Jobs that mention GrooveHQ and Zendesk as a desired skillset
      What companies use GrooveHQ?
      What companies use Zendesk?

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with GrooveHQ?
      What tools integrate with Zendesk?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to GrooveHQ and Zendesk?
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      Jira Service Desk
      It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
      See all alternatives
      Decisions about GrooveHQ and Zendesk
      No stack decisions found
      Interest over time
      Reviews of GrooveHQ and Zendesk
      No reviews found
      How developers use GrooveHQ and Zendesk
      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of Bright Canopy,  LLC
      Bright Canopy, LLC uses GrooveHQGrooveHQ

      We use GrooveHQ to handle all inbound customer support requests. Works great!

      How much does GrooveHQ cost?
      How much does Zendesk cost?