Zendesk vs Help Scout vs Reamaze | What are the differences? | StackShare

Help Scout vs Reamaze vs Zendesk

Overview

Zendesk

Stacks8.5K

Followers5.0K

Votes354

Help Scout

Stacks344

Followers111

Votes60

Reamaze

Stacks11

Followers24

Votes0

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The customer growth platform for SaaS companies.Customer Support

The customer growth platform for SaaS companies.

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Advice on Zendesk, Help Scout, Reamaze

Joshua

Product at Titan Casket

Jan 3, 2021

Needs adviceon

Shopify

We sell a high-touch, high ASP product (caskets) and have scaled to where we're adding several more customer service agents to our company. Customers often call or chat with us multiple times prior to the purchase and post-purchase, as these are emotional, time-sensitive purchases. Nearly every customer contacts us pre-purchase. We are a Shopify shop. Customer service is our brand.

We need a solution that allows whoever picks up the chat or phone to quickly see the history of that customer, their request, notes, and the status of their order. We need a powerful chat tool that can enable immediate engagement, have some basic automation, and allows users to drop in.

Finally, we also have some B2B customers (funeral homes) and expect this part of our business to grow significantly in 2021.

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Detailed Comparison

Zendesk	Help Scout	Reamaze
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.	With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.	Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.
Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;	No ticket #'s or robo-text;Get up and running in minutes;Outstanding support, no matter plan;Integrated knowledge base;40+ integrations;Real-time, best in class reporting;Multi-brand support;Saved replies; Private notes; Collision detection;75+ keyboard shortcuts;Automated Workflows;Help Desk, reports, and Docs API;Email integration	Roll our support UI into your online store, SaaS, site, or support portal with a few snippets; Plug us in with your Slack, Magento, Hipchat, or Shopify. Or build on top of our API; Deliver a seamless experience for your customers. Without sacrificing features for your team
Statistics
Stacks 8.5K	Stacks 344	Stacks 11
Followers 5.0K	Followers 111	Followers 24
Votes 354	Votes 60	Votes 0
Pros & Cons
Pros 135 Centralizes our customer support 73 Many integrations 60 Easy to setup 26 Cheap 26 Simple	Pros 19 Email based helpdesk 18 Great user experience 10 Reasonably priced 7 No helpdesk branding 6 Free plan for startups	No community feedback yet
Integrations
LiveChat Harvest Box Salesforce Sales Cloud BugHerd Woopra Mailchimp Olark Formstack Podio	Shopify Mixpanel HipChat Olark Campaign Monitor Slack Segment Mailchimp KISSmetrics Highrise	Shopify Slack Magento HipChat

What are some alternatives to Zendesk, Help Scout, Reamaze?

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Desk.com

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Groove

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FreshDesk

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Zammad

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

Jitbit Helpdesk

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

Gorgias

It builds a multi-channel helpdesk integrated with e-commerce merchants' back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Jira Service Desk

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.