GrooveHQ vs Teamwork Desk: What are the differences?

What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is Teamwork Desk? It takes care of ticket management so you can take care of customers. It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications.

GrooveHQ and Teamwork Desk can be categorized as "Help Desk" tools.

Some of the features offered by GrooveHQ are:

• Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
• Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
• Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Teamwork Desk provides the following key features:

• Ticket management
• Agent productivity
• Reporting and Analytics

Teamwork Desk is an open source tool with 3 GitHub stars and 6 GitHub forks. Here's a link to Teamwork Desk's open source repository on GitHub.