Kayako vs Mailtrain
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise. | Mailtrain is a self hosted newsletter application built on Node.js (v5+) and MySQL (v5.5+ or MariaDB). |
Support ticketing with email integration;Live chat widgets for your helpdesk and your website;Real-time visitor monitoring;Track and record phone calls;Rich self-service helpdesk;Advanced ticket workflows, rules and automations;Custom fields for tickets, chats and customers;Rich customer and organization profiles for CRM;Support for multiple plans;Manage ticket reply and resolution deadlines;Define business hours for accurate performance tracking;Automatic escalation rules ensures nothing slips through;Native mobile apps for iOS, Android, Windows and Blackberry;Mobile live chat with the Jabber gateway;100+ out-of-the-box helpdesk reports;Build custom reports with the Kayako Query Language;Schedule reports to be automatically delivered to your inbox;Multi-lingual customer support and localizations;Full control over the look and feel of the helpdesk;REST API, integrates with your apps and backend systems | List management; Custom fields; List segmentation; RSS campaigns; GPG encryption; Click stats; Template editors; Send via any provider; Automation |
Statistics | |
Stacks 12 | Stacks 31 |
Followers 19 | Followers 118 |
Votes 23 | Votes 17 |
Pros & Cons | |
Pros
| Pros
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Integrations | |
| No integrations available | |
What are some alternatives to Kayako, Mailtrain?
Mailchimp
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Zendesk
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UserVoice
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Help Scout
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Campaign Monitor
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Zoho Mail
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Iterable
Iterable empowers growth marketers to create world-class user engagement campaigns throughout the full lifecycle, and across all channels. Marketers segment users, build workflows, automate touchpoints at scale without engineering support.
Desk.com
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Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
