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MessageBird vs VoxImplant: What are the differences?
What is MessageBird? Making business communications feel as natural as communicating with friends. At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.
What is VoxImplant? Easily embed audio and video communication into your apps. VoxImplant is a communications cloud platform built and designed for developers. Use the VoxImplant mobile SDK, telephony integration, or web sdk to build anything from softphones, click-to-call, automated surveys, cloud contact center or PBX, to cloud IVR and call tracking.
MessageBird and VoxImplant can be primarily classified as "Voice and SMS" tools.
Some of the features offered by MessageBird are:
- SMS API: Carrier Route Optimization, Auto Concatenation, Global Compliance Engine, Alphanumeric Sender ID, Two-Way Messaging Enabled, Real-Time Reporting
- Voice API: Cloud IVR, Number Masking, TTS, Transcriptions, Call Recording & Transfer, Custom Caller ID, Real-Time Reporting
- Programmable Conversations API: Contact Data Enrichment, Message Channel Fallback, Merging OTT Channels, Omni-Channel API
On the other hand, VoxImplant provides the following key features:
- Audio Playback
- Record Audio
- Video Calls
Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!
if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform
Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.
Pros of MessageBird
- User friendly1
- Quality1
- Low Cost of entry1
- Powerful1
