Runframe vs Vision Helpdesk
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software. | Slack-native incident management and on-call scheduling that teams actually use. Create, track, and resolve incidents without leaving Slack. |
3rd party single login and integrations;
Automation, workflow, SLA, and escalations;
Blabby – private social hub for your staff members;
Calendar and Task Management;
Client management;
E-Mail parsing;
Integration with several scripts;
Manage multiple companies support;
Multi-channel – Facebook, Twitter, phone, chat, tickets;
Multi-language;
Online issue tracking and ticket management;
Reports and analytics;
Solutions, Forums, Knowledge base, predefined replies, Q and A;
Ticket and client pinning;
Live Chat Software;
Problem Management;
Change Management;
Release Management and more. | incident management |
Statistics | |
Stacks 1 | Stacks 0 |
Followers 6 | Followers 2 |
Votes 6 | Votes 1 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
| No integrations available | |
What are some alternatives to Vision Helpdesk, Runframe?
Grafana
Grafana is a general purpose dashboard and graph composer. It's focused on providing rich ways to visualize time series metrics, mainly though graphs but supports other ways to visualize data through a pluggable panel architecture. It currently has rich support for for Graphite, InfluxDB and OpenTSDB. But supports other data sources via plugins.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Kibana
Kibana is an open source (Apache Licensed), browser based analytics and search dashboard for Elasticsearch. Kibana is a snap to setup and start using. Kibana strives to be easy to get started with, while also being flexible and powerful, just like Elasticsearch.
Prometheus
Prometheus is a systems and service monitoring system. It collects metrics from configured targets at given intervals, evaluates rule expressions, displays the results, and can trigger alerts if some condition is observed to be true.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Nagios
Nagios is a host/service/network monitoring program written in C and released under the GNU General Public License.
Netdata
Netdata collects metrics per second & presents them in low-latency dashboards. It's designed to run on all of your physical & virtual servers, cloud deployments, Kubernetes clusters & edge/IoT devices, to monitor systems, containers & apps
Zabbix
Zabbix is a mature and effortless enterprise-class open source monitoring solution for network monitoring and application monitoring of millions of metrics.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Sensu
Sensu is the future-proof solution for multi-cloud monitoring at scale. The Sensu monitoring event pipeline empowers businesses to automate their monitoring workflows and gain deep visibility into their multi-cloud environments.
