SendBird vs Twilio

Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

SendBird

Stacks142

Followers405

Votes78

SendBird vs Twilio: What are the differences?

Communication Channels: SendBird offers chat, voice, video, and file sharing capabilities for in-app communication, while Twilio primarily focuses on SMS, voice calling, and video functionalities.
Customization and Branding: SendBird provides extensive customization options for user interface and branding to align with the app's design, whereas Twilio offers standard templates with limited branding capabilities.
Scalability: SendBird is often preferred for its scalable infrastructure and suitable for large volume messaging, while Twilio is more commonly used for smaller-scale applications due to potential pricing considerations based on usage.
SDK Integration: SendBird provides cross-platform SDKs for iOS, Android, JavaScript, and Unity, facilitating easy integration, whereas Twilio's SDKs are limited to specific platforms and programming languages.
Feature Set: SendBird offers features like typing indicators, message threading, and read receipts as part of its standard package, whereas Twilio might require additional plugins or customization for similar functionalities.
Pricing Structure: SendBird typically charges based on active users and messages sent, whereas Twilio's pricing is more tailored towards usage of specific services like SMS or voice calling.

In Summary, SendBird emphasizes extensive customization and scalability with a focus on diverse communication channels, while Twilio offers a more focused approach on SMS, voice calling, and video functionalities with potential limitations in branding and customization.

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Advice on Twilio, SendBird

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

189k views189k

Comments

Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

135k views135k

Comments

Detailed Comparison

Twilio	SendBird
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	In-app chat experiences users will love; Immersive voice and video experiences; Easy in-app chat support for your customers; Enterprise-ready compliance
Statistics
Stacks 11.5K	Stacks 142
Followers 8.8K	Followers 405
Votes 521	Votes 78
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	Pros 13 Active support is impressive. (Support for private deve 10 Easy to use 10 Pre-built UI for major platforms 8 Migration API for customers using other chat services 7 Scalability is awesome Cons 2 Prices ramp up exponentially 2 Policy on concurrent users leads to overages and overch
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	No integrations available

What are some alternatives to Twilio, SendBird?

Chat by Stream

Chat API and SDK. With a beautiful UI Kit, easy to use React Components and powerful API. Add Chat to any application in a matter of hours. The tech uses Go, RocksDB and Raft. By the creators of Stream, the API that powers activity feeds for more than 300 million users.

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Sinch

Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

ChannelizeIO

Add In-App User-to-User Communication into Mobile Apps & Websites, with rich & engaging Text Chat, Video, and Audio Calling experiences, to Increase User Engagement and Enable new Revenue Streams.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

QuickBlox

Add powerful communication features to your mobile app and data services for your backend<br>

Layer

Layer's asynchronous messaging fabric is capable of transporting payloads of any type. Get your users talking with chat, voice or video messaging. Pull them back in with push. Connect friends, colleagues or perfect strangers seamlessly.

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

Related Comparisons

SendBird vs Twilio: What are the differences?

Communication Channels: SendBird offers chat, voice, video, and file sharing capabilities for in-app communication, while Twilio primarily focuses on SMS, voice calling, and video functionalities.
Customization and Branding: SendBird provides extensive customization options for user interface and branding to align with the app's design, whereas Twilio offers standard templates with limited branding capabilities.
Scalability: SendBird is often preferred for its scalable infrastructure and suitable for large volume messaging, while Twilio is more commonly used for smaller-scale applications due to potential pricing considerations based on usage.
SDK Integration: SendBird provides cross-platform SDKs for iOS, Android, JavaScript, and Unity, facilitating easy integration, whereas Twilio's SDKs are limited to specific platforms and programming languages.
Feature Set: SendBird offers features like typing indicators, message threading, and read receipts as part of its standard package, whereas Twilio might require additional plugins or customization for similar functionalities.
Pricing Structure: SendBird typically charges based on active users and messages sent, whereas Twilio's pricing is more tailored towards usage of specific services like SMS or voice calling.

SendBird vs Twilio

Overview