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  1. Stackups
  2. Utilities
  3. Email Services
  4. Transactional Email
  5. SendBird vs SendGrid

SendBird vs SendGrid

OverviewDecisionsComparisonAlternatives

Overview

Twilio SendGrid
Twilio SendGrid
Stacks11.1K
Followers5.7K
Votes720
SendBird
SendBird
Stacks142
Followers405
Votes78

SendBird vs SendGrid: What are the differences?

Introduction

SendBird and SendGrid are both popular communication platforms, but they primarily serve different purposes. SendBird is a widely-used platform for building chat and messaging solutions, while SendGrid focuses on providing email delivery and management services. Despite some similarities in their functionalities, there are key differences that set them apart from each other.

  1. Integration: SendBird offers easy integration with existing applications, allowing developers to incorporate chat and messaging features seamlessly. On the other hand, SendGrid provides robust APIs and plugins for integrating email services into various platforms, ensuring reliable and scalable email delivery.

  2. Emphasis: SendBird places a strong emphasis on real-time messaging and chat, making it an ideal choice for applications requiring instantaneous communication. In contrast, SendGrid focuses on email delivery and management, providing advanced features such as email tracking, analytics, and customization options.

  3. User Interface: SendBird offers a customizable user interface toolkit, allowing developers to design chat and messaging interfaces according to their specific needs. SendGrid, however, mainly focuses on providing backend infrastructure for email delivery, thus lacking a dedicated user interface toolkit.

  4. Scalability: SendBird is designed to handle large volumes of real-time messages and users, making it suitable for applications with high user engagement and continuous communication needs. SendGrid, while it can support high email sending volumes, primarily focuses on email delivery rather than real-time communication.

  5. Pricing Model: SendBird offers both free and paid plans, with flexible pricing options for businesses of all sizes. SendGrid also offers free and paid plans, with pricing based on the number of emails sent. However, SendGrid's pricing plans are specifically tailored for email-related services.

  6. Features: SendBird provides a range of features for real-time messaging, including chatrooms, read receipts, typing indicators, file sharing, and push notifications. In contrast, SendGrid offers features relevant to email such as spam filtering, unsubscribe management, click tracking, and A/B testing.

In summary, SendBird is primarily focused on real-time messaging and chat, with an emphasis on integration, customizability, and scalability. SendGrid, on the other hand, is dedicated to email delivery and management, providing comprehensive features for email-related services and reliable infrastructure.

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Advice on Twilio SendGrid, SendBird

Slawomir
Slawomir

Head of Product at Coresender

Oct 15, 2020

Decided

Of course we chose Coresender to send our own transactional emails :) So I thought I'll let you know how we use it.

  • We set up separate sending accounts for all company needs, eg. transactional emails, monitoring alerts, time to inbox. We even configured our office printers to send emails through Coresender.

  • We have a real-time and extremely usable view into what emails go through each account, so each time anybody reports an email not arriving we're able to assist them in a few seconds

  • We utilize our message timeline feature, so we can learn eg. if people are clicking on password reset links

  • We always know how many of our onboarding emails are being opened which helps us improve them

  • Finally, we have full controll over our suppressions lists, so we can add (and remove!) from them whenever necessary.

To sum up, at Coresender we're eating our own dogfood and it helps us stay connected to the product and understand our customers better.

88.5k views88.5k
Comments
Klaus
Klaus

Jan 22, 2020

Needs advice

For transactional emails, notifications, reminders, etc, I want to make it so writers/designers can set up the emails and maintain them, and then dynamically insert fields, that I then replace when actually sending the mail from code.

I think the ability to use a basic layout template across individual email templates would make things a lot easier (think header, footer, standard typography, etc).

What is best for this? Why would you prefer Mailgun, SendGrid, Mandrill or something else?

101k views101k
Comments
RichardsFood
RichardsFood

Sep 19, 2019

Needs advice

The problem I have is we are using mailchimp and not happy. We want to switch to mailster and are curious the easiest and best way to send emails with mailster.

The most important factors for me are ease of use, tracking.

I have only had experience with mailchimp, constant concact and streamsend. So ease of use is important.

30k views30k
Comments

Detailed Comparison

Twilio SendGrid
Twilio SendGrid
SendBird
SendBird

Twilio SendGrid's cloud-based email infrastructure relieves businesses of the cost and complexity of maintaining custom email systems. Twilio SendGrid provides reliable delivery, scalability & real-time analytics along with flexible API's.

SendBird is a Messaging SDK, Chat API, and fully managed chat infrastructure for your mobile apps and websites. Embeddable chat for iOS, Android, JavaScript, Unity, .NET.

Open Tracking;Click Tracking;Unsubscribe Tracking;SMTP Relay;SMTP API;Web API;DKIM;SPF;Reputation Monitoring;ISP Monitoring;Domain Level Load Balancing;ISP Deliverability Outreach;Return Path Certified Partner;Support via Phone, Chat, Email, Online Support Portal
In-app chat experiences users will love; Immersive voice and video experiences; Easy in-app chat support for your customers; Enterprise-ready compliance
Statistics
Stacks
11.1K
Stacks
142
Followers
5.7K
Followers
405
Votes
720
Votes
78
Pros & Cons
Pros
  • 190
    Easy setup
  • 137
    Cheap and simple
  • 107
    Easy email integration!
  • 86
    Reliable
  • 58
    Well-documented
Cons
  • 3
    Google analytics integration is not campaign-specific
  • 1
    Shared IP blacklist removal takes months
  • 0
    Shares IP blacklist removal
Pros
  • 13
    Active support is impressive. (Support for private deve
  • 10
    Pre-built UI for major platforms
  • 10
    Easy to use
  • 8
    Migration API for customers using other chat services
  • 7
    Scalability is awesome
Cons
  • 2
    Policy on concurrent users leads to overages and overch
  • 2
    Prices ramp up exponentially
Integrations
Microsoft Azure
Microsoft Azure
Twilio
Twilio
Rackspace Cloud Servers
Rackspace Cloud Servers
Heroku
Heroku
Parse
Parse
Google Compute Engine
Google Compute Engine
Google App Engine
Google App Engine
CloudBees
CloudBees
Red Hat OpenShift
Red Hat OpenShift
Keen
Keen
No integrations available

What are some alternatives to Twilio SendGrid, SendBird?

Mandrill

Mandrill

Mandrill is a new way for apps to send transactional email. It runs on the delivery infrastructure that powers MailChimp.

Mailgun

Mailgun

Mailgun is a set of powerful APIs that allow you to send, receive, track and store email effortlessly.

Amazon SES

Amazon SES

Amazon SES eliminates the complexity and expense of building an in-house email solution or licensing, installing, and operating a third-party email service. The service integrates with other AWS services, making it easy to send emails from applications being hosted on services such as Amazon EC2.

Chat by Stream

Chat by Stream

Chat API and SDK. With a beautiful UI Kit, easy to use React Components and powerful API. Add Chat to any application in a matter of hours. The tech uses Go, RocksDB and Raft. By the creators of Stream, the API that powers activity feeds for more than 300 million users.

sendwithus

sendwithus

Send email from your app with a simple API call, Sendwithus manages the rest. Templates, testing, data management, segments, and analytics are all accessible through a friendly dashboard.

Postmark

Postmark

Postmark removes the headaches of delivering and parsing email for webapps with minimal setup time and zero maintenance.

Sinch

Sinch

Sinch makes it easy for developers to add voice, messaging and SMS to their apps with just a few lines of code. Enrich your apps with communications that your users will love.

Mailjet

Mailjet

Mailjet is a real-time Cloud Emailing platform: scalable, agile and flexible. Our unique algorithm boosts your deliverability and our platform provides in-depth insight so you can optimize more than ever.

ChannelizeIO

ChannelizeIO

Add In-App User-to-User Communication into Mobile Apps & Websites, with rich & engaging Text Chat, Video, and Audio Calling experiences, to Increase User Engagement and Enable new Revenue Streams.

SparkPost

SparkPost

SparkPost is the world’s #1 email delivery provider. We empower companies with actionable, real-time data to send relevant email to their customers which increases engagement and both top and bottom line revenue.

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