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Twilio

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Twilio vs VoxImplant: What are the differences?

  1. Pricing structure: Twilio offers a pay-as-you-go pricing model, where customers are billed for individual usage, while VoxImplant provides a fixed pricing model with different plans based on specific features and usage requirements.
  2. Integration capabilities: Twilio offers extensive integration options with popular platforms and services such as Salesforce, Zendesk, and Mailchimp, allowing developers to seamlessly connect their communication workflows. In contrast, VoxImplant provides limited integrations and focuses more on providing powerful communication APIs for developers to build and customize their own solutions.
  3. WebRTC support: VoxImplant stands out with its comprehensive WebRTC support, allowing for real-time voice and video communication directly in web browsers without the need for any additional plugins or software installations. While Twilio also supports WebRTC, its offering is not as feature-rich or robust as VoxImplant.
  4. Global coverage: Twilio has a global presence, providing phone numbers and SMS capabilities in more than 180 countries. On the other hand, VoxImplant's coverage is more limited, with phone numbers available in around 50 countries. This difference in global coverage can be a crucial factor for businesses with an international customer base.
  5. Call quality and reliability: Twilio is known for its reliable voice and SMS services, backed by a robust infrastructure that ensures high call quality and uptime. VoxImplant also offers excellent call quality, but it may not match the same level of reliability and global connectivity as Twilio due to its more limited infrastructure.
  6. Additional features: Twilio offers a wider range of communication features, including SMS, voice, video, chat, and even IoT connectivity, making it a versatile platform for various use cases. VoxImplant, however, focuses more on voice and video calls, offering advanced call control features such as call recording, call queues, and SIP connectivity, which may be particularly advantageous for businesses heavily reliant on voice communication.

In Summary, Twilio and VoxImplant have distinct differences in terms of pricing structure, integration capabilities, WebRTC support, global coverage, call quality, reliability, and additional features, making them suitable for different communication needs and use cases.

Advice on Twilio and VoxImplant
Needs advice
on
MessageBirdMessageBird
and
TwilioTwilio

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

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Replies (2)
Recommends

if the inbound SMS are sales rep specific you could potentially have twilio fwd that msg to a google voice phone number which will in turn put an email in their inbox (so they're looking at 1 inbox instead of multiple places) Just an idea. Probably way off in left field compared to what you're thinking and I also invision. I'm not all familiar with MessageBird nor am I at all familiar w/ your data flow / business process. Would be happy to help brainstorm anytime! 10+ years experience on the sfdc platform

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Ryan Hitchler
CEO & Co-founder at Centro · | 1 upvotes · 109.5K views
Recommends
on
TwilioTwilio
at

Check out Centro. We built this to solve this exact problem! We used tools like Twilio but wrapped it up in a application that runs on Slack.

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Dainis Duļbinskis
Marketing project manager at Colortime · | 2 upvotes · 116.3K views
Needs advice
on
PlivoPlivo
and
TwilioTwilio

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

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Replies (4)
Recommends
on
NexmoNexmo

Twilio is the leader. Strong API, excellent documentation and reliable service. I suggest Nexmo since their API has smaller learning curve, offering better prices and also reliable solution. Also Nexmo offers more call per sec. 3 vs 2 and 2, out of the box. Good luck

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Recommends
on
TwilioTwilio
at

Twilio documentation is very good and as a platform it just works. It's robust and reliable. We road-tested plivo and it wasn't anywhere near in terms of docs or support. In fact their support was terrible at replying to us. 48 hours to answer basic questions.

That's said, were also using sendgrid by twilio and that's not been pleasant . Their email builder appears to be react based but written by a team who don't understand react very well. That's a nightmare as yet

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Recommends
on
TwilioTwilio

Twilio might be not cheapest, but they have awesome documentation (a lot of examples), easy to use API and libraries. I think it's a very good product to start. If the bill will become too heavy, you can shop around for economical options.

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Andrew Voirol
Founder at The Social Diner · | 1 upvotes · 115.8K views
Recommends
on
PlivoPlivo

stackshare doesn't seem to have this in the stack list yet, but in my experience Twillio is attractive. It's good for basics, their acquisition of SendGrid gives them a bit more market share.. They are stronger at marketing to those that benefit them. That said from my understanding SendGrid leases the networks, channels, and lines. While their interface is friendly, their pricing suited for lower volume, you want to look at what they are using via an API, a contract, etc. Is it a more friend UI to a combination of others. What redunancies do to they have, try their support. It's not that Twillio is bad, it's about the volume, the use case, the liabiitlies you might have to your end-users if Twillio isn't the right choice. Another option is Bandwidth. You ask for affordable, Twillio is an option, but front end costs v/s the costs of support you'll need to consider. Bandwidth has more reliability but requires more engineering and more skillset. Another option that is worth considering, not the most affordable, but https://www.zipwhip.com/ have perhaps options that might be higher and the cost is relative. Wight costs, of support costs of integration, cost of scale, costs of a volume..

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Pros of Twilio
Pros of VoxImplant
  • 148
    Powerful, simple, and well documented api
  • 88
    RESTful API
  • 66
    Clear pricing
  • 61
    Great sms services
  • 58
    Low cost of entry
  • 29
    Global SMS Gateway
  • 14
    Good value
  • 12
    Cloud IVR
  • 11
    Simple
  • 11
    Extremely simple to integrate with rails
  • 6
    Great for startups
  • 5
    SMS
  • 3
    Great developer program
  • 3
    Hassle free
  • 2
    Text me the app pages
  • 1
    New Features constantly rolling out
  • 1
    Many deployment options, from build from scratch to buy
  • 1
    Easy integration
  • 1
    Two factor authentication
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    Cons of Twilio
    Cons of VoxImplant
    • 4
      Predictable pricing
    • 2
      Expensive
      Be the first to leave a con

      Sign up to add or upvote consMake informed product decisions

      What is Twilio?

      Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.

      What is VoxImplant?

      VoxImplant is a communications cloud platform built and designed for developers. Use the VoxImplant mobile SDK, telephony integration, or web sdk to build anything from softphones, click-to-call, automated surveys, cloud contact center or PBX, to cloud IVR and call tracking.

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      What companies use VoxImplant?
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      Blog Posts

      Jul 2 2019 at 9:34PM

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      What are some alternatives to Twilio and VoxImplant?
      Nexmo
      Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.
      Plivo
      Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.
      OpenTok
      It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.
      Bandwidth
      A Communications Platform as a Service company offering a full suite of voice, messaging, and 9-1-1 APIs, all built atop the company's own all-IP voice network.
      RingCentral
      Since RingCentral is cloud based, you enjoy the freedom to connect and manage multiple locations, devices and workers within your cloud phone system. You can easily customize users, departments, and call handling rules. No matter where you, or the users, are. You only need a high-speed Internet connection and your phone system is ready to work lightning fast, anytime and anyplace. There’s no PBX hardware.
      See all alternatives