Channels vs Crisp

Overview

Crisp

Stacks128

Followers103

Votes21

Channels

Stacks22

Followers23

Votes0

Crisp vs Channels: What are the differences?

Crisp: Simple Customer service built for startups. Chat with website visitors, integrate your favorite tools, and deliver a great customer experience; Channels: Power up your customer service. It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

Crisp and Channels can be primarily classified as "Customer Support Chat" tools.

Some of the features offered by Crisp are:

Chat with your customers for free
Apps for any device
Offline email responses

On the other hand, Channels provides the following key features:

eCommerce Integrations - Shopify and Magento
Pipedrive Integration
LiveChat Integration

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Detailed Comparison

Crisp	Channels
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.	It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.
Chat with your customers for free; Apps for any device; Offline email responses; Use MagicBrowse to see your visitors screen;Send automated messages to your customers; See you is using your website is live; Mobile SDK;Event Tracking; REST API; Frontend API;Customize your chat;See who your customers are using enriched data	eCommerce Integrations - Shopify and Magento; Pipedrive Integration; LiveChat Integration; IVR; Mobile App; Call recordings; Live-listening; Click-to-Call Widget; International phone numbers; Toll-free numbers
Statistics
Stacks 128	Stacks 22
Followers 103	Followers 23
Votes 21	Votes 0
Pros & Cons
Pros 6 Real-time visualization of clients 4 Auto-messaging 4 Instant chat 2 Mac app 1 Know who your users are	No community feedback yet
Integrations
Mailchimp Magento HubSpot Android SDK Shopify Zendesk Zapier Messenger Platform Telegram Bot API Slack	Shopify Magento

What are some alternatives to Crisp, Channels?

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

LiveChat

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

QuickReply.ai

QuickReply.ai is a WhatsApp marketing and automation platform that helps B2C brands streamline customer conversations across the full lifecycle. Companies use it to automate lead capture, qualification, follow-ups, and support through visual journeys and GenAI chatbots. Trusted by 1,500+ businesses in 29+ countries. Supports WhatsApp, Instagram, Facebook Messenger, SMS, and web chat for true omnichannel messaging.

SparrowDesk

AI-driven helpdesk software that simplifies ticketing, auto-resolves 60% of customer queries, and helps teams deliver fast, efficient customer support.

CTX- WhatsApp marketing

Chatix is an all-in-one WhatsApp support widget for chat support, order updates, COD verification, and abandoned cart recovery. Chatix manages multi-agent chats, online hours, and WhatsApp API automation for marketing and promotions. It is perfect for Shopify stores wanting faster support, higher conversions, and better customer communication.