CopyDock.app vs HelpDesk+
Overview
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CLI (Node.js)
Manual
Detailed Comparison
It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type. | CopyDock.app helps support agents, call centers, and BPO teams copy their approved replies instantly with one-click template buttons. It removes typing, prevents mistakes, and keeps every response consistent. Free for personal use; business plans available. |
Threaded conversations; View & Update Requests; Notifications for updates from anywhere | High-volume customer support, sales, and back-office work Standard replies, disclaimers, IDs, and “must-say” lines as one-click buttons Organize by team, queue, project, or client 100% on-device operation. No external servers or cloud sync No analytics, tracking, telemetry, or keylogging |
Statistics | |
Stacks 12 | Stacks 0 |
Followers 12 | Followers 1 |
Votes 0 | Votes 1 |
Integrations | |
| No integrations available | |
What are some alternatives to HelpDesk+, CopyDock.app?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
