Crisp vs LiveChat: What are the differences?

Key Differences Between Crisp and LiveChat

Crisp offers a free plan with basic features, making it more budget-friendly for smaller businesses, while LiveChat does not have a free plan and starts with paid options only.

LiveChat provides extensive customization options for the chat widget appearance and behavior, surpassing Crisp in terms of design flexibility and branding opportunities.

Crisp offers a comprehensive email marketing feature within its platform, allowing users to create and send email campaigns directly, which is not a feature offered by LiveChat.

LiveChat offers advanced reporting and analytics features, including chat-specific metrics and customer behavior tracking, giving users more in-depth insights compared to Crisp.

Crisp provides integrations with popular third-party tools like Slack and Zapier, enhancing its overall functionality and workflow automation capabilities, while LiveChat offers a wider range of integrations with various CRM and helpdesk software solutions.

LiveChat offers 24/7 customer support through live chat, email, and phone, ensuring users receive immediate assistance whenever needed, while Crisp primarily relies on email support with limited live chat availability during specific hours.

In summary, Crisp and LiveChat differ in terms of pricing structure, customization options, email marketing features, analytics capabilities, integrations, and customer support availability.