ManageEngine ServiceDesk Plus vs Qiscus
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Engage your customers from WhatsApp, LINE, Facebook Messenger & other popular social media messaging apps all from one centralised dashboard. | It is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. |
Integrate messages from WhatsApp, Messenger, or Live Chat on web in a flash - no more time wasted;
Allocate incoming enquiries automatically to your CS agents - no more confusion in assigning tasks;
Set operational hours and automated replies to messages received outside office hours;
Set repeated messages as your template, increasing efficiency and accuracy in dealing with your customers;
Get valuable insights about your business' CS operations. Monitor your agents' performance and other important metrics | Best practice ITSM
workflows;
Powerful integrations
with IT management
apps;
Smart
automation;
Extensive reporting
capabilities;
Codeless
customizations;
Deploy on cloud or
on-premises |
Statistics | |
Stacks 2 | Stacks 3 |
Followers 2 | Followers 7 |
Votes 0 | Votes 0 |
Integrations | |
| No integrations available | |
What are some alternatives to Qiscus, ManageEngine ServiceDesk Plus?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Olark
Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Respondly
Respondly provides the team with laser focus on what needs attention. Using Respondly results in informed, efficient, and coordinated conversations, saves on communication costs, and ultimately results in consumer delight.
Zopim
Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design
tawk.to
It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Crisp
Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
