Alternatives to SnapEngage logo

Alternatives to SnapEngage

Intercom, tawk.to, LiveChat, Olark, and Zopim are the most popular alternatives and competitors to SnapEngage.
13
7
+ 1
1

What is SnapEngage and what are its top alternatives?

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.
SnapEngage is a tool in the Customer Support Chat category of a tech stack.

Top Alternatives to SnapEngage

  • Intercom

    Intercom

    Intercom is a customer communication platform with a suite of integrated products for every team鈥攊ncluding sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email. ...

  • tawk.to

    tawk.to

    It is a live chat support & messaging application that focuses on successful communication between businesses and their customers. ...

  • LiveChat

    LiveChat

    LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time. ...

  • Olark

    Olark

    Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs. ...

  • Zopim

    Zopim

    Zopim is focused on serving the needs of web users that hasn鈥檛 been met by other chat solutions: the need for usability, convenience and simplicity of design ...

  • Drift

    Drift

    Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere. ...

  • Crisp

    Crisp

    Chat with website visitors, integrate your favorite tools, and deliver a great customer experience. ...

  • Chatlio

    Chatlio

    You don't need yet another chat client. Talk with your customers using your existing Slack service. ...

SnapEngage alternatives & related posts

related Intercom posts

Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 12 upvotes 路 625.7K views

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

See more
Priit Kaasik
Engineering Lead at Katana MRP | 7 upvotes 路 55.6K views

Sometimes #ad-blocking addons can cause a real headache when working with JavaScript apps. Onboarding assistants (Appcues + elevio ), chat (Intercom) and product usage insight (Hotjar) have all landed on their blacklists. I guess there is a perfectly good reason for this that I just don't know.

In order to fix this, we had to set up our own content delivery service. We chose Amazon CloudFront and Amazon S3 to do the job because it has a good synergy with Heroku PaaS we are already using.

See more
tawk.to logo

tawk.to

882
68
26
Lets you monitor and chat with visitors on your website or from a free customizable page
882
68
+ 1
26
PROS OF TAWK.TO
CONS OF TAWK.TO
    No cons available

    related tawk.to posts

    LiveChat logo

    LiveChat

    756
    70
    1
    Powerful live chat software
    756
    70
    + 1
    1
    CONS OF LIVECHAT
      No cons available

      related LiveChat posts

      Olark logo

      Olark

      420
      70
      70
      Live chat with your customers for sales and support
      420
      70
      + 1
      70

      related Olark posts

      Zopim logo

      Zopim

      415
      79
      28
      Real-time customer satisfaction made simple
      415
      79
      + 1
      28

      related Zopim posts

      Shared insights
      on
      Zopim
      Zendesk

      I will like to know, which chatbot can be compared with Zendesk/Zopim if there's a need to migrate?

      See more
      Drift logo

      Drift

      131
      81
      0
      A messaging app that helps you grow your business.
      131
      81
      + 1
      0
      PROS OF DRIFT
        No pros available
        CONS OF DRIFT
          No cons available

          related Drift posts

          Crisp logo

          Crisp

          82
          63
          20
          Simple Customer service built for startups
          82
          63
          + 1
          20

          related Crisp posts

          Kirill Shirinkin
          Cloud and DevOps Consultant at mkdev | 5 upvotes 路 113.3K views
          Shared insights
          on
          Intercom
          Crisp
          at

          We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

          We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

          Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

          Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

          After doing a bit of research and looking for a better price-value ration we found Crisp.

          Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

          We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

          To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

          See more
          Chatlio logo

          Chatlio

          12
          20
          2
          Live chat for slack
          12
          20
          + 1
          2
          PROS OF CHATLIO
          CONS OF CHATLIO
            No cons available

            related Chatlio posts