Alternatives to SnapEngage logo

Alternatives to SnapEngage

Intercom, tawk.to, LiveChat, Zopim, and Olark are the most popular alternatives and competitors to SnapEngage.
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What is SnapEngage and what are its top alternatives?

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.
SnapEngage is a tool in the Customer Support Chat category of a tech stack.

SnapEngage alternatives & related posts

related Intercom posts

Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 10 upvotes 276.8K views
atmkdevmkdev
G Suite
G Suite
GitLab
GitLab
Rollbar
Rollbar
Stripe
Stripe
Mailchimp
Mailchimp
Intercom
Intercom
Basecamp
Basecamp
Slack
Slack
Trello
Trello

As a small startup we are very conscious about picking up the tools we use to run the project. After suffering with a mess of using at the same time Trello , Slack , Telegram and what not, we arrived at a small set of tools that cover all our current needs. For product management, file sharing, team communication etc we chose Basecamp and couldn't be more happy about it. For Customer Support and Sales Intercom works amazingly well. We are using MailChimp for email marketing since over 4 years and it still covers all our needs. Then on payment side combination of Stripe and Octobat helps us to process all the payments and generate compliant invoices. On techie side we use Rollbar and GitLab (for both code and CI). For corporate email we picked G Suite. That all costs us in total around 300$ a month, which is quite okay.

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Kirill Shirinkin
Kirill Shirinkin
Cloud and DevOps Consultant at mkdev | 5 upvotes 96.4K views
atmkdevmkdev
Crisp
Crisp
Intercom
Intercom

We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

After doing a bit of research and looking for a better price-value ration we found Crisp.

Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

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tawk.to logo

tawk.to

858
42
18
858
42
+ 1
18
Lets you monitor and chat with visitors on your website or from a free customizable page
tawk.to logo
tawk.to
VS
SnapEngage logo
SnapEngage

related tawk.to posts

JuanPabloSarmi
JuanPabloSarmi
tawk.to
tawk.to

Our live chat support solution! Tawkto

See more
Evandro Zanatta
Evandro Zanatta
at InApplet | 1 upvotes 270 views
atInAppletInApplet
tawk.to
tawk.to

Chat de relacionamentos com o cliente e suporte Tawkto

See more
LiveChat logo

LiveChat

703
15
1
703
15
+ 1
1
Powerful live chat software
LiveChat logo
LiveChat
VS
SnapEngage logo
SnapEngage
Zopim logo

Zopim

412
71
28
412
71
+ 1
28
Real-time customer satisfaction made simple
Zopim logo
Zopim
VS
SnapEngage logo
SnapEngage
Drift logo

Drift

77
47
0
77
47
+ 1
0
A messaging app that helps you grow your business.
    Be the first to leave a pro
    Drift logo
    Drift
    VS
    SnapEngage logo
    SnapEngage
    Crisp logo

    Crisp

    52
    35
    10
    52
    35
    + 1
    10
    Simple Customer service built for startups
    Crisp logo
    Crisp
    VS
    SnapEngage logo
    SnapEngage

    related Crisp posts

    Kirill Shirinkin
    Kirill Shirinkin
    Cloud and DevOps Consultant at mkdev | 5 upvotes 96.4K views
    atmkdevmkdev
    Crisp
    Crisp
    Intercom
    Intercom

    We moved from Intercom to Crisp this April because the price-value ratio of Intercom was not satisfying anymore.

    We paid ~140eur for the very basic features of Intercom - Messages Essential and Inbox Essential. This is enough for a chat and API access, but that's all. The price would go up as mkdev grows.

    Now there are some features we really would love to have: like a Help Center and Bots, for example. All various advanced routing of messages. Or any other features that Intercom actually has, but sells them separately.

    Even though it's very hard to properly calculate the price by looking at Pricing page of Intercom, my guess is that with simple Answer bot and Help Center integration our bill for Intercom could easily double or triple.

    After doing a bit of research and looking for a better price-value ration we found Crisp.

    Crisp gives us the same Chat features we had from Intercom, but then it adds really cool bot builder, various marketing automation utilities, Help Center that supports multiple languages already today (feature still missing in Intercom) - https://help.mkdev.me/en/, fancy MagicBrowse and LiveAssist, direct integration with Telegram and many more. Price? 95eur for all the features and unlimited operators. And no dependency on number of active users (Crisp founders directly say that charging for active users is bullshit and I can only agree with them).

    We've been using Crisp not for too long and even though it's been pretty smooth so far - from integrating with our backend systems to creating a Help Center from scratch - it might be a bit too early to do any conclusions. mkdev co-founder Leo has things to say about the UX of Crisp and I am not really satisfied with Crisp's mobile app. But this is something to get used to, or something that will be improved by Crisp over time. And some aspects of Crisp UX/UI are much nicer than Intercom - for example, custom fields on clients are on very top, so we can quickly jump to admin page of a client in mkdev.me. In Intercom we had to do two clicks and scroll a lot to find this link.

    To sum it up, if you are looking for a change from Intercom, give Crisp a try. It's way cheaper and doesn't have any major downsides if you are used to Intercom.

    See more
    Chatlio logo

    Chatlio

    12
    15
    2
    12
    15
    + 1
    2
    Live chat for slack
    Chatlio logo
    Chatlio
    VS
    SnapEngage logo
    SnapEngage
    Slaask logo

    Slaask

    11
    8
    0
    11
    8
    + 1
    0
    Customer chat tool for Slack
      Be the first to leave a pro
      Slaask logo
      Slaask
      VS
      SnapEngage logo
      SnapEngage
      Talkus logo

      Talkus

      5
      7
      0
      5
      7
      + 1
      0
      Your help desk. In Slack.
        Be the first to leave a pro
        Talkus logo
        Talkus
        VS
        SnapEngage logo
        SnapEngage
        Zoho Support logo

        Zoho Support

        3
        3
        0
        3
        3
        + 1
        0
        The support team
          Be the first to leave a pro
          Zoho Support logo
          Zoho Support
          VS
          SnapEngage logo
          SnapEngage
          HiOperator logo

          HiOperator

          2
          0
          0
          2
          0
          + 1
          0
          Remote, distributed customer support and call triage
            Be the first to leave a pro
            HiOperator logo
            HiOperator
            VS
            SnapEngage logo
            SnapEngage
            Smartsupp logo

            Smartsupp

            2
            0
            0
            2
            0
            + 1
            0
            A live chat software that provides you with video recording of visitors
              Be the first to leave a pro
              Smartsupp logo
              Smartsupp
              VS
              SnapEngage logo
              SnapEngage
              Clickatell logo

              Clickatell

              1
              1
              0
              1
              1
              + 1
              0
              Connecting you to customers with SMS and chat
                Be the first to leave a pro
                Clickatell logo
                Clickatell
                VS
                SnapEngage logo
                SnapEngage
                Conversica logo

                Conversica

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                0
                0
                1
                0
                + 1
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                Engage Prospects and Customers in Authentic Conversations over Email or SMS
                  Be the first to leave a pro
                  Conversica logo
                  Conversica
                  VS
                  SnapEngage logo
                  SnapEngage
                  Chatra logo

                  Chatra

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                  0
                  0
                  1
                  0
                  + 1
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                  A live chat messenger app that is designed to work smoothly with your company's website
                    Be the first to leave a pro
                    Chatra logo
                    Chatra
                    VS
                    SnapEngage logo
                    SnapEngage
                    Userlike logo

                    Userlike

                    1
                    2
                    0
                    1
                    2
                    + 1
                    0
                    Live chat software for website and mobile support
                      Be the first to leave a pro
                      Userlike logo
                      Userlike
                      VS
                      SnapEngage logo
                      SnapEngage