Casengo vs SupportBee
Overview
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CLI (Node.js)
Manual
Detailed Comparison
SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. | Simple, solid and beautiful social customer support software, helping you provide service with a human touch. Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk. |
Handle Multiple Email Addresses;HTML Email Ticketing;Lightning Fast Email Importing;Embeddable Contact Form;Forward Emails & Create Tickets On Behalf of Customers;No Per Agent Fees;Auto-Refreshing Everything;Comments for Private Discussion;Groups & Labels;Reply Faster Using Snippets;Keyboard Shortcuts FTW!;Filters for Help Desk Automation;Webhooks & API;Insightful Reports;Customer History for Context;No SupportBee Branding
| Multiple users; universal inbox; Email; Multi Mailbox; Multi Brand; Chat; Twitter; Facebook; Call logging; Multi-brand support; Labels; Filters; Collaborate with co-workers; Macros; Customize chat; Online/offline status; Pre-chat form; Multiple Languages; Knowledge base / FAQ |
Statistics | |
Stacks 5 | Stacks 1 |
Followers 6 | Followers 4 |
Votes 0 | Votes 0 |
Integrations | |
What are some alternatives to SupportBee, Casengo?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
