SupportBee vs Casengo: What are the differences?
Developers describe SupportBee as "The easiest way to manage customer support emails". SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later. On the other hand, Casengo is detailed as "Customer service software for ambitious teams". Simple, solid and beautiful social customer support software, helping you provide service with a human touch. Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk.
SupportBee and Casengo belong to "Help Desk" category of the tech stack.
Some of the features offered by SupportBee are:
- Handle Multiple Email Addresses
- HTML Email Ticketing
- Lightning Fast Email Importing
On the other hand, Casengo provides the following key features:
- Multiple users
- universal inbox