Alternatives to SupportBee logo

Alternatives to SupportBee

FreshDesk, Zendesk, UserVoice, Help Scout, and Jira Service Desk are the most popular alternatives and competitors to SupportBee.
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What is SupportBee and what are its top alternatives?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
SupportBee is a tool in the Help Desk category of a tech stack.

Top Alternatives to SupportBee

  • FreshDesk

    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • UserVoice

    UserVoice

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...

  • Help Scout

    Help Scout

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...

  • Jira Service Desk

    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • ServiceNow.com

    ServiceNow.com

    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ...

  • Desk.com

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...

  • Groove

    Groove

    Build better customer experiences with Groove

SupportBee alternatives & related posts

FreshDesk logo

FreshDesk

405
221
7
Refreshing the way thousands of help desk agents support their customers everyday, world wide
405
221
+ 1
7
PROS OF FRESHDESK
  • 2
    Omnichannel capabilities
  • 2
    Centralizes our customer support
  • 2
    Great Value for Money
  • 1
    Cheap
CONS OF FRESHDESK
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    Zendesk logo

    Zendesk

    5.7K
    2.8K
    340
    The leading cloud-based customer service software solution.
    5.7K
    2.8K
    + 1
    340
    PROS OF ZENDESK
    • 131
      Centralizes our customer support
    • 70
      Many integrations
    • 58
      Easy to setup
    • 25
      Simple
    • 25
      Cheap
    • 11
      Clean
    • 6
      Customization
    • 4
      Woopra integration
    • 4
      $1 Starter Pricing Plan
    • 3
      Proactive Customer Support
    • 1
      Charitable contribution to SF hospital for $20 plan
    • 1
      Full of features
    • 1
      Remote and SSO authentication with CMSs like WordPress
    • 0
      Integrations
    CONS OF ZENDESK
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      UserVoice logo

      UserVoice

      354
      127
      144
      Customer service and customer feedback tools that don't suck.
      354
      127
      + 1
      144
      PROS OF USERVOICE
      • 40
        Feedback tool
      • 27
        Easy setup
      • 23
        Free
      • 15
        Support tool
      • 14
        Knowledge Base
      • 10
        Easy
      • 7
        All-in-one
      • 5
        Customizable
      • 3
        Widget stays out of your way
      CONS OF USERVOICE
      • 1
        Wish users could auth with our app instead of UserVoice

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      Help Scout logo

      Help Scout

      331
      97
      60
      A help desk for teams that insist on a delightful customer experience
      331
      97
      + 1
      60
      PROS OF HELP SCOUT
      • 19
        Email based helpdesk
      • 18
        Great user experience
      • 10
        Reasonably priced
      • 7
        No helpdesk branding
      • 6
        Free plan for startups
      CONS OF HELP SCOUT
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        Jira Service Desk logo

        Jira Service Desk

        187
        120
        1
        Empower teams to deliver great service experiences
        187
        120
        + 1
        1
        PROS OF JIRA SERVICE DESK
        • 1
          Integration with Jira and Confluence
        CONS OF JIRA SERVICE DESK
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          ServiceNow.com logo

          ServiceNow.com

          88
          58
          0
          A service management software
          88
          58
          + 1
          0
          PROS OF SERVICENOW.COM
            Be the first to leave a pro
            CONS OF SERVICENOW.COM
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              Desk.com logo

              Desk.com

              77
              51
              11
              The all-in-one system for delivering awesomely responsive customer support
              77
              51
              + 1
              11
              PROS OF DESK.COM
              • 3
                Collaboration functionality
              • 2
                Easy to setup
              • 2
                Automated response and templates
              • 2
                Custom fields
              • 2
                Salesforce integration
              CONS OF DESK.COM
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                Groove logo

                Groove

                57
                39
                10
                Everything you need to convert, support, and delight your customers.
                57
                39
                + 1
                10
                PROS OF GROOVE
                • 5
                  Easy setup
                • 4
                  Affordably priced
                • 1
                  One of the best user interfaces around
                CONS OF GROOVE
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