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Help Scout

341
108
+ 1
60
SupportBee

5
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+ 1
0
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Help Scout vs SupportBee: What are the differences?

Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers; SupportBee: The easiest way to manage customer support emails. SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Help Scout and SupportBee can be primarily classified as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, SupportBee provides the following key features:

  • Handle Multiple Email Addresses
  • HTML Email Ticketing
  • Lightning Fast Email Importing
Decisions about Help Scout and SupportBee
Erman Kuplu
Co-founder at Analyzify · | 8 upvotes · 24.3K views

We needed a sophisticated help center solution as we provide extensive support with 3 support team tiers. Intercom is more about messaging and automation. We needed sub-tickets, tasks, reminders, SLAs, automation, and strong API connections. That's why we have chosen Zendesk and we are quite happy with that.

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Pros of Help Scout
Pros of SupportBee
  • 19
    Email based helpdesk
  • 18
    Great user experience
  • 10
    Reasonably priced
  • 7
    No helpdesk branding
  • 6
    Free plan for startups
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    What is Help Scout?

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

    What is SupportBee?

    SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

    Need advice about which tool to choose?Ask the StackShare community!

    Jobs that mention Help Scout and SupportBee as a desired skillset
    CBRE
    United States of America California Santa Monica
    CBRE
    United States of America South Carolina Moncks Corner
    CBRE
    United States of America South Carolina Moncks Corner
    CBRE
    United Kingdom of Great Britain and Northern Ireland England Reading
    CBRE
    United Kingdom of Great Britain and Northern Ireland England London
    CBRE
    United States of America New York New York City
    CBRE
    United States of America Texas Richardson
    What companies use Help Scout?
    What companies use SupportBee?
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    What tools integrate with Help Scout?
    What tools integrate with SupportBee?

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    What are some alternatives to Help Scout and SupportBee?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    Apache Spark
    Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
    Reamaze
    Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives