Chatwoot vs LiveChat: What are the differences?

Introduction: In this comparison, we will highlight the key differences between Chatwoot and LiveChat.

1. Scalability: Chatwoot offers a self-hosted solution, allowing users to have complete control over scalability and customization. On the other hand, LiveChat is a cloud-based service, limiting the customization and scalability options for users.

2. Pricing: Chatwoot provides a free, open-source self-hosted version, which can be a cost-effective option for smaller businesses. LiveChat, on the other hand, is a subscription-based service with various pricing tiers based on the number of agents and features required.

3. Customization: Chatwoot allows for extensive customization through custom plugins and integrations, offering more flexibility for users to tailor the platform to their specific needs. LiveChat also offers customization options but to a lesser extent compared to Chatwoot.

4. Data Privacy: With Chatwoot being a self-hosted solution, users have complete control over their data and privacy. In contrast, LiveChat being a cloud-based service, users might have concerns about data privacy and security as it is hosted on external servers.

5. Community Support: Chatwoot has a vibrant open-source community that contributes to the development and support of the platform, providing users with a collaborative environment for troubleshooting and customization. LiveChat primarily relies on its in-house support team for assistance, lacking the same level of community-driven support.

6. Integration Options: Chatwoot offers seamless integrations with various third-party tools and platforms, enhancing user experience and workflow efficiency. LiveChat also provides integration options but may have limitations compared to Chatwoot's extensive integration capabilities.

In Summary, when comparing Chatwoot and LiveChat, the key differences lie in scalability, pricing, customization, data privacy, community support, and integration options.