Overview

Twilio

Stacks11.5K

Followers8.8K

Votes521

Exotel

Stacks11

Followers22

Votes0

Exotel vs Twilio: What are the differences?

Introduction

Exotel and Twilio are popular cloud communication platforms that provide communication APIs and services for businesses. While both platforms offer similar capabilities, there are some key differences between them.

Pricing Models: Exotel offers pay-as-you-go plans with lower starting prices and transparent pricing. On the other hand, Twilio follows a usage-based pricing model and does not offer fixed plans. This makes Exotel more suitable for businesses with lower communication requirements or those looking for budget-friendly options.
Local Number Coverage: Exotel has a strong focus on supporting local numbers in India, making it an ideal choice for businesses operating in the Indian market. Twilio, on the other hand, has a wider global coverage for local numbers, making it more suitable for businesses with international operations.
SMS Routing: Exotel allows users to configure SMS routing for better delivery rates, enabling businesses to optimize their SMS communication. Twilio, on the other hand, does not provide as much flexibility in SMS routing, which may limit customization options for certain use cases.
Call Recording Retention: Exotel allows businesses to store call recordings for up to 90 days, providing a longer retention period. Twilio, on the other hand, offers call recording storage for up to 30 days. This longer retention period in Exotel may be beneficial for businesses that require longer-term call recording storage for compliance or analytics purposes.
Integration Capabilities: Twilio has a larger ecosystem of integrations and third-party plugins, making it easier to connect with various other tools and platforms. This allows businesses to seamlessly integrate their communication workflows with existing systems. Exotel, while also offering integrations, may have a more limited range of options compared to Twilio.
SMS Outbound Rate Limit: Twilio has an SMS outbound rate limit of 1 message per second, which may affect businesses with high-volume messaging requirements. Exotel, on the other hand, does not have a specific SMS outbound rate limit, providing more flexibility for businesses that need to send a large number of messages within a short period.

In summary, Exotel offers budget-friendly pricing, strong local number coverage in India, customizable SMS routing, longer call recording retention, while Twilio provides a wider range of integrations, broader global local number coverage, and more flexible SMS outbound rate limits.

🔥 Trending in Messaging on StackShare

SMSS.BIZ Messaging

SMSS.BIZ

Try it View Docs Alternatives

Try

0

1

Advice on Twilio, Exotel

Finch

Ops at SLS

Jul 23, 2020

Needs adviceon

Salesforce Sales Cloud

Salesforce

Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!

189k views189k

Comments

Dainis

Marketing project manager at Colortime

Jan 31, 2020

Needs advice

Hello! We need to integrate an SMS gateway into our app for user phone verification. As we are just starting, we are searching for the most affordable/best price/performance option for SMS gateway to verify client phone numbers with the code, maybe you can suggest something between those two or maybe something else. We are planning to do business in Europe

135k views135k

Comments

Detailed Comparison

Twilio	Exotel
Twilio offers developers a powerful API for phone services to make and receive phone calls, and send and receive text messages. Their product allows programmers to more easily integrate various communication methods into their software and programs.	It is a cloud telephony platform that powers communication for enterprises, startups and small and medium enterprises in India and Southeast Asia. They provide APIs that help companies devise their own communication flow.
Phone- Phone Numbers API;Phone- Convert Text to Speech and Play Audio;Phone- Record Calls and Store Them;Phone- Create Conferences;Phone- API Queueing;Phone- Call Queues;Phone- Convert Speech to Text;Phone- Usage API;Phone- Status Callbacks and Logs;Phone- Global Reach;SMS- Supports Unicode;SMS- Message Queueing;SMS- Realtime API;SMS- Global Reach;SMS- Status Callbacks and Logs;SMS- Usage metering & API triggers;SMS- Voice Enabled Numbers;SMS- Short Codes;Two-factor authentication;Call tracking;Voice broadcasting;Cloud IVR;Mobile app distribution	Multilevel IVR; Call Recording; Call & SMS APIs; Visual call builder; Number Masking
Statistics
Stacks 11.5K	Stacks 11
Followers 8.8K	Followers 22
Votes 521	Votes 0
Pros & Cons
Pros 148 Powerful, simple, and well documented api 88 RESTful API 66 Clear pricing 61 Great sms services 58 Low cost of entry Cons 4 Predictable pricing 2 Expensive	No community feedback yet
Integrations
Google App Engine Bugsnag Zendesk Twilio SendGrid Parse	Shopify Zendesk Stripe Microsoft Excel Zoho

What are some alternatives to Twilio, Exotel?

Nexmo

Nexmo connects your apps directly to carriers around the world. Integrate SMS and Voice messages using one simple API. Use Nexmo Verity to register users, verify transactions, and implement two factor authentication.

Plivo

Plivo provides basic building block APIs in the form of Plivo XML and HTTP API, to create telephony apps, so developers can completely do away with learning the nitty-gritty of the telephony plumbing.

Agora

Agora.io provides building blocks for you to add real-time voice and video communications through a simple and powerful SDK. You can integrate the Agora SDK to enable real-time communications in your own application quickly.

OpenTok

It adds the clarity and emotion of face-to-face communication to your brand whether you're developing for the web, iOS, or Android. We make the integration of high-quality live video a breeze so that you can focus on building a great product.

ClickSend SMS

Send and receive SMS globally with the SMS gateway. Trust your business messaging with reliable, direct routes, and lightning fast message delivery.

MessageBird

At MessageBird we believe that communicating with a business should feel as natural as communicating with a friend. That's why our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions.

BulkSMS

BulkSMS.com is a leading SMS messaging service provider offering two-way SMS communication services. The BulkSMS gateway reaches across borders and connects to over 800 mobile network operators world-wide.

MessageMedia

It is a business mobile messaging service provider that enables businesses of all sizes and industries to deliver and manage SMS text messages from PC, web, email or API.

SMSS.BIZ

Get free SMS verification codes for online accounts or rent a private number for enhanced privacy. Worldwide coverage including USA, UK, Canada, and more. Secure, reliable, and easy to use.