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Helpshift vs Instabug: What are the differences?
Developers describe Helpshift as "Mobile in-app Support & help desk". Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. On the other hand, Instabug is detailed as "Receive real-time contextual Insights to iterate faster and ship quality apps with confidence". Instabug is a mobile SDK that completely takes care of your bug reporting and user feedback process so you can debug, fix, and prioritize your product backlog more than 10x faster.
Helpshift and Instabug are primarily classified as "Mobile Customer Support" and "Mobile Error Monitoring" tools respectively.
Some of the features offered by Helpshift are:
- In-app Messaging
- Bug Submission
- Internationalized Knowledge Base
On the other hand, Instabug provides the following key features:
- In-App Feedback
- Bug Reporting
- In-App Surveys
"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 38 developers mention "Bug Reporting" as the leading cause for choosing Instabug.
Pros of Helpshift
- In-app feedback4
- In-app messaging3
- Native mobile support3
- Keeps my users in the app!3
- Email Support3
- FAQs2
- Native app support2
- Review/Ratings Analytics1
- Unity3D Support1
Pros of Instabug
- In-app feedback42
- Bug Reporting42
- Simple, smart and time saving35
- Clean UI, easy to integrate, and superior in features34
- Multiple integrations available32
- Customer support30
- Free Trial27
- It is a world class product, and they give ears to us23
- "Shake to Send" Bug Reporting Feature14
