Helpshift vs Instabug
Overview
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CLI (Node.js)
Manual
Detailed Comparison
Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. | Instabug is a platform for Real-Time Contextual Insights that completely takes care of your bug reporting and user feedback process; to accelerate your workflow and allow you to release with confidence. |
In-app Messaging;Bug Submission;Internationalized Knowledge Base;Web Support Portal--dedicated URL to serve as your website's Customer Service Center;FAQs--have a library of support solutions for your web and mobile Users;Canned Responses--easily submit pre-define responses in your Issue responses to Users;Email Support--use your Helpshift email address to have email inquiries appear into your Helpshift Admin Panel | In-App Feedback; Bug Reporting; In-App Surveys; Mobile NPS Surveys; Crash Reporting; Insights; Third Party Integrations; User Profiles; User Steps; Network Logging; Team Collaboration; Analytics; Performance Monitoring; Feature Requests; In-App Chats |
Statistics | |
Stacks 17 | Stacks 81 |
Followers 24 | Followers 116 |
Votes 22 | Votes 279 |
Pros & Cons | |
Pros
| Pros
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Integrations | |
What are some alternatives to Helpshift, Instabug?
Crashlytics
Instead of just showing you the stack trace, Crashlytics performs deep analysis of each and every thread. We de-prioritize lines that don't matter while highlighting the interesting ones. This makes reading stack traces easier, faster, and far more useful! Crashlytics' intelligent grouping can take 50,000 crashes, distill them down to 20 unique issues, and then tell you which 3 are the most important to fix.
Crittercism
Crittercism, based in San Francisco, California, is the world’s first mobile application performance management (APM) solution. The company’s products monitor every aspect of mobile app performance, allowing Developers and IT Operations to deliver high performing, highly reliable, highly available mobile apps. Crittercism provides a real-time global view of app diagnostics and crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 apps and is used on more than 800 million unique devices and in more than 250 billion app sessions. The company’s investors include Google Ventures, Opus Capital and Shasta Ventures.
Hipmob
Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.
SupportKit
SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
HelpSite
It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.
SIGNL4
When critical systems fail or incidents happen, it bridges the ‘last mile’ to your staff, engineers, IT admins and workers ‘in the field’. It adds real-time mobile alerting to your services, systems and processes in no time. It notifies through persistent mobile push, text and voice calls with acknowledgement, tracking and escalation. Integrated duty and shift scheduling ensures the right people are alerted at the right time. Through convenient interfaces like email and webhooks, it adds mobile alerting and incident response capabilities to IT, IoT, SCADA and other technical systems.
HelpStack
HelpStack helps iOS developers to setup support interface for their customers to reach out and provide feedback. Being open-source, developers can customize the look and feel of the helpdesk within their app. Also, the iOS developers can easily collaborate to enhance its capabilities.
Cisco Emergency Responder
It assures that Cisco Unified Communications Manager will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the caller's location, and that the PSAP can identify the caller's location and return the call if necessary.
Buglife
The awesomest way to report bugs & collect feedback It allows users to mention bugs in most interactive way
