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  5. LiveChat vs Tawkto vs Userlike

LiveChat vs Tawkto vs Userlike

OverviewComparisonAlternatives

Overview

LiveChat
LiveChat
Stacks768
Followers82
Votes1
Userlike
Userlike
Stacks1
Followers4
Votes0
tawk.to
tawk.to
Stacks908
Followers87
Votes26

LiveChat vs Tawkto vs Userlike: What are the differences?

LiveChat, Tawk.to, and Userlike are popular customer service chat solutions used by businesses. Below are key differences between LiveChat, Tawk.to, and Userlike for you to consider:

1. **Customization Options**: LiveChat offers extensive customization options, allowing businesses to tailor the chat widget to match their branding. Tawk.to also provides some customization, but Userlike has limited customization capabilities compared to the other two platforms. 

2. **Analytics and Reporting**: LiveChat and Userlike provide in-depth analytics and reporting features, giving businesses insights into chat performance and customer behavior. Tawk.to lacks advanced analytics functionalities, making it challenging for businesses to track and analyze chat data effectively.

3. **Integration Capabilities**: LiveChat and Userlike offer a wide range of integrations with popular CRM, e-commerce, and marketing tools, enhancing workflow efficiency. Tawk.to has fewer integrations available, potentially limiting the ability to connect with other business systems seamlessly.

4. **Chat Routing and Automation**: LiveChat and Userlike offer advanced chat routing features, allowing businesses to route chats based on agent availability, skills, or customer information. Tawk.to has basic routing capabilities, making it less flexible in managing chat traffic and providing personalized experiences.

5. **Multilingual Support**: LiveChat and Userlike support multiple languages, enabling businesses to engage with a global audience effectively. Tawk.to has limited multilingual support, which could be a barrier for businesses operating in diverse markets.

6. **Price Structure**: LiveChat and Userlike have tiered pricing plans based on features and user numbers, catering to businesses of various sizes. Tawk.to, on the other hand, offers a free plan with basic features and charges additional fees for premium functionalities, making it a more budget-friendly option for startups and small businesses. 

In Summary, LiveChat, Tawk.to, and Userlike differ in customization options, analytics capabilities, integration capabilities, chat routing and automation features, multilingual support, and price structure. Businesses should evaluate these differences to choose the chat solution that best fits their needs.

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Detailed Comparison

LiveChat
LiveChat
Userlike
Userlike
tawk.to
tawk.to

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

It is a live chat software that allows your users connect to your support operators in the moment of greatest need - when they browse your product pages and have a question. It drives customer satisfaction and raises conversion by enabling a faster and more personal way to connect with your website visitors.

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Chat tools (Canned responses, Visitor information, Chat tags, File sharing, Chat archives, Transfers);Customization (Chat window themes, 42 Languages, CSS customization, Social media buttons);Engaging customers (Chat Invitations, Ticket form, Chat on Facebook, Chat buttons);Reports & analytics (Chat reports, Tickets reports, Daily summary);Applications (Web and Desktop applications, Mobile applications);Ticketing system (Ticket sources, Private comments, Ticket reports);Getting feedback (Chat and Ticket ratings, Post-chat surveys);Visitors tracking (Gathering customer data,Visitor information filtering);API (Workflow automation, Webhooks, JavaScript API)
Customizable chat window, descriptive analytics, intuitive backend, integration with CRM systems, efficient team workflow system, proactive actions, co-browsing, contact forms, offline behavior, chat transcripts, macros, pre or post-chat surveys
Custom widget;Triggers;Chat history;Shortcuts;Multiple agents;Aliases;Departments;Manage sites;Custom pages;Multi lingual;Desktop notifications;Sound settings;Attention bubble;Ban visitors
Statistics
Stacks
768
Stacks
1
Stacks
908
Followers
82
Followers
4
Followers
87
Votes
1
Votes
0
Votes
26
Pros & Cons
Pros
  • 1
    Nicely documented, powerful API
No community feedback yet
Pros
  • 10
    Easy setup
  • 9
    Free
  • 7
    Real time
Integrations
Desk.com
Desk.com
Zapier
Zapier
HubSpot
HubSpot
Campaign Monitor
Campaign Monitor
Weebly
Weebly
Segment
Segment
Instapage
Instapage
Dropbox
Dropbox
PrestaShop
PrestaShop
Joomla!
Joomla!
No integrations available
WordPress
WordPress
Weebly
Weebly
OpenCart
OpenCart
Magento
Magento
Shopify
Shopify
PrestaShop
PrestaShop
Squarespace
Squarespace
BigCommerce
BigCommerce
Wix
Wix
Joomla!
Joomla!

What are some alternatives to LiveChat, Userlike, tawk.to?

Olark

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

Crisp

Crisp

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Chatlio

Chatlio

You don't need yet another chat client. Talk with your customers using your existing Slack service.

SnapEngage

SnapEngage

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Chaport

Chaport

Chaport is a multi-channel customer communication platform with a live chat, chatbots, and a knowledge base. It helps businesses engage with website visitors, get more qualified leads, increase sales, and improve customer support.

CTX- WhatsApp marketing

CTX- WhatsApp marketing

Chatix is an all-in-one WhatsApp support widget for chat support, order updates, COD verification, and abandoned cart recovery. Chatix manages multi-agent chats, online hours, and WhatsApp API automation for marketing and promotions. It is perfect for Shopify stores wanting faster support, higher conversions, and better customer communication.

QuickReply.ai

QuickReply.ai

QuickReply.ai is a WhatsApp marketing and automation platform that helps B2C brands streamline customer conversations across the full lifecycle. Companies use it to automate lead capture, qualification, follow-ups, and support through visual journeys and GenAI chatbots. Trusted by 1,500+ businesses in 29+ countries. Supports WhatsApp, Instagram, Facebook Messenger, SMS, and web chat for true omnichannel messaging.

SparrowDesk

SparrowDesk

AI-driven helpdesk software that simplifies ticketing, auto-resolves 60% of customer queries, and helps teams deliver fast, efficient customer support.

Ochat

Ochat

Tired of sugar-coated feedback that leaves you guessing? Ochat's 3-step magic—create a link, share it, chat anonymously—unlocks raw, real-time truths to fix your flops before they flop harder!

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